Shift Leader

Taco Bell; Westover (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the fast-food industry is seeking a Shift Manager to assist with operational tasks and ensure high standards in customer service and food quality. The role includes daily responsibilities such as inventory management, staff training, and maintaining facility standards. Ideal candidates will have experience in food service and a passion for delivering quality customer experiences.

Qualifications

• Experience in customer service and food safety is essential.
• Ability to train and provide feedback to crew.
• Strong understanding of operational procedures.

Responsibilities

• Drive excellence in customer service and maintain quality standards.
• Conduct daily inventory and food safety audits.
• Support management in opening and closing the restaurant.

Skills

Customer Service

Food Safety Audits

Inventory Management

Training and Coaching

Operational Excellence

Job description

Job Details

Job Location: 040058 - WV Morg Westover - Westover, WV

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation, and order fulfillment daily to ensure adherence to standards. Monitors speed of service and resolves bottlenecks to meet goals. In the absence of management, is responsible for food and supplies deliveries and opening/closing the restaurant.

Human Resources

Provides ongoing coaching and feedback for crew employees. Offers hands-on training in the Learning Zone.