Shift Leader

Taco Bell; Fairmont (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food company is seeking a Shift Leader in Fairmont, WV. This role involves supporting management in operational tasks, ensuring customer satisfaction, and coaching staff. The Shift Manager will maintain high standards of service and food safety, while also overseeing daily restaurant operations.

Qualifications

• Experience in customer service roles preferred.
• Ability to provide coaching and training to crew members.

Responsibilities

• Ensure fast, accurate service and maintain product quality.
• Conduct daily inventory and food safety audits.
• Assist in training and providing feedback to crew.

Skills

Customer Service

Food Safety

Team Training

Operational Management

Job description

Job Details

Job Location: 040053 - WV Fairmont - Fairmont, WV

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, and safe operations.

Operations

• Conducts daily inventory, completes shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service and resolves bottlenecks.
• In the absence of management, responsible for food and supplies deliveries, and opening/closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback for crew.
• Offers hands-on training in the Learning Zone.