Shift Leader

Taco Bell; Connellsville (Fayette County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading fast-food restaurant is seeking a Shift Leader to assist in managing operations and maintaining service excellence. The Shift Leader will focus on customer satisfaction, employee training, and operational efficiency while also handling basic administrative tasks in the absence of management.

Qualifications

• Experience in food service management preferred.
• Ability to train and coach team members.
• Strong communication skills and ability to meet service standards.

Responsibilities

• Ensure fast, accurate service and positive guest relations.
• Conduct food safety audits and inventory management.
• Assist in training and development of crew members.

Skills

Customer service

Food safety

Inventory management

Job description

Job Details

Job Location: 040561 - Connellsville - Connellsville, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

Ensures fast, accurate service, positive guest relations, and product quality standards are met. Conducts food safety audits and provides ongoing coaching to crew.

Financial

Shares responsibility with management for cash procedures including bank deposits, making change, safe opening/closing, and drawer verification.

Operations

Conducts daily inventory, food safety audits, and sets up control sheets. Reviews facility and equipment readiness, monitors inventory, food prep, and order fulfillment. Ensures speed of service goals are met and manages deliveries and opening/closing in management's absence.

Human Resources

Provides coaching, feedback, and hands-on training for crew members.

Qualifications