Shift Leader

Taco Bell; Buckhannon (WV); On-site; USD 28,000 - 38,000; Full time

Job summary

Taco Bell is seeking a Shift Leader for its Buckhannon location. This hourly position involves assisting management in operational tasks, ensuring customer satisfaction, and overseeing crew training. Ideal candidates will demonstrate strong leadership in fast-paced restaurant environments, focusing on quality service and adherence to company standards.

Responsibilities

• Driving excellence in customer service.
• Maintaining company standards in product and facility specifications.
• Assisting with crew training and feedback.

Job description

Job Details

Job Location: 040072 - WV Buckhannon - Buckhannon, WV

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards. Conducts periodic food safety audits and provides ongoing coaching and feedback to the crew on customer service, product quality, and speed of service.

Financial

Shares responsibility with the Management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards. Monitors speed with service (SWS) performance and resolves bottlenecks. In the absence of management, is responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

Provides ongoing coaching and feedback for crew employees. Offers hands-on training in the Learning Zone.

Qualifications