shift leader

MILKCRAFT; West Hartford (CT); On-site; USD 19,000 - 25,000; Full time

Job summary

Milkcraft - West Hartford is seeking a Shift Leader to guide the team during daily operations, ensuring smooth service and a welcoming atmosphere for every guest.

You will supervise staff, support opening/closing tasks, keep the workspace clean, manage basic inventory, and help maintain morale while delivering outstanding customer experiences.

Qualifications

• No prior managerial experience required; we value enthusiasm and a can-do attitude.
• Strong communication and leadership potential are key.
• Ability to work in a fast-paced, guest‑focused environment.

Responsibilities

• Supervise and support team members during your shift.
• Ensure excellent customer service and a welcoming atmosphere for guests.
• Assist with opening and closing duties as needed.
• Maintain a clean and organized workspace throughout the shift.
• Monitor inventory levels and assist with restocking when required.
• Address issues promptly and keep the team motivated.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Lead the Way as a Shift Leader at Milkcraft - West Hartford!

Are you ready to take the next step in your career and join a team that’s passionate about crafting unforgettable experiences? At Milkcraft - West Hartford, we’re all about creating delicious, handcrafted ice cream and making every visit a moment to remember. We’re looking for a motivated and enthusiastic Shift Leader to help guide our team and ensure every shift runs smoothly.

What You’ll Do as a Shift Leader

As a Shift Leader, you’ll play a vital role in the day-to-day operations of our store. You’ll be the go-to person for team members during your shift, helping to create a fun and efficient work environment while ensuring our customers leave with a smile. Your responsibilities will include:

• Supervising and supporting team members during your shift.
• Ensuring excellent customer service and a welcoming atmosphere.
• Assisting with opening and closing duties as needed.
• Maintaining a clean and organized workspace.
• Monitoring inventory levels and assisting with restocking.
• Addressing any issues that arise and keeping the team motivated.

What We’re Looking For

We’re not just looking for someone to fill a role—we’re looking for a leader who’s excited to grow with us. Here’s what will make you a great fit:

• A positive attitude and strong communication skills.
• The ability to lead and inspire a team.
• A knack for problem-solving and staying calm under pressure.
• A commitment to providing outstanding customer service.
• No prior experience required—just bring your enthusiasm and willingness to learn!

Why Milkcraft - West Hartford?

At Milkcraft, we’re more than just ice cream. We’re a close-knit team that values creativity, collaboration, and creating moments of joy for our customers. When you join us, you’ll be part of a community that’s passionate about what we do and always looking for ways to make it even better.