Customer Service Specialist

MILKCRAFT; New Haven (CT); On-site; USD 21,000 - 25,000; Full time

Job summary

Milkcraft - New Haven is seeking a Customer Service Specialist to greet guests, help with orders, describe flavors, and create a welcoming vibe in a fast-paced ice cream shop located in the heart of New Haven.

You’ll collaborate with a cheerful team, answer questions about the menu, keep the counter tidy, handle payments, and ensure every guest leaves with a smile. No prior experience required—just energy, reliability, and a genuine passion for service.

Qualifications

• No prior experience required; willingness to learn and provide outstanding service.
• Energetic, friendly, and reliable with a passion for customer interaction.
• Ability to work in a fast-paced team environment.

Responsibilities

• Greet customers and take accurate orders.
• Explain menu items and flavors.
• Keep the counter clean and organized; process payments.
• Collaborate with team to deliver top-notch service during peak hours.

Skills

Customer service

Team collaboration

Communication

Job description

Join the Milkcraft - New Haven Team as a Customer Service Specialist!

At Milkcraft - New Haven, we’re passionate about creating unforgettable experiences for our customers. Located in the heart of New Haven, CT, we pride ourselves on serving up delicious treats and warm smiles in a vibrant, welcoming atmosphere. If you love connecting with people and thrive in a fast-paced environment, we’d love to have you on our team!

Responsibilities

As a Customer Service Specialist, you’ll be the friendly face that greets our customers and ensures they have an exceptional experience. Your day-to-day will include assisting customers with their orders, answering questions about our menu, and maintaining a clean and inviting environment. You’ll play a key role in creating a positive atmosphere by delivering top-notch service and working collaboratively with your teammates. Whether it’s helping someone pick the perfect flavor or keeping things running smoothly during busy times, your contributions will make a real difference.

Qualifications

We’re looking for someone who brings energy, enthusiasm, and a genuine love for customer interaction. No prior experience is required—just a willingness to learn and a commitment to providing outstanding service. If you’re reliable, friendly, and enjoy working in a team-oriented setting, you’ll fit right in at Milkcraft - New Haven.

Why Join Us?

While we don’t offer additional benefits at this time, you’ll have the opportunity to be part of a fun, dynamic team in a lively environment. This is a great chance to gain valuable customer service experience and be part of a company that values positivity and teamwork.

If you’re ready to bring your smile and customer-focused attitude to Milkcraft - New Haven, we’d love to hear from you!