Shift Supervisor

MilkShake Factory Ridgewood; Ridgewood (NJ); On-site; USD 20,664,000 - 30,307,200; Full time

Benefits offered by this job

Chill work attire

Growing concept

Chocolate-tasting development

Team and community involvement

Room to grow internally

Job summary

MilkShake Factory Ridgewood is seeking a Shift Supervisor to lead daily operations, coach team members, and maintain a fun, high-service retail environment. You will ensure smooth opening/closing, manage labor, and uphold brand standards while delivering an unforgettable guest experience.

The role emphasizes confident leadership, exceptional customer service, and a hands-on approach to milkshakes, sundaes, and chocolates, with opportunities to grow within a growing concept.

Qualifications

• Strong communication, interpersonal, and customer service skills.
• Experience leading a fast-paced team.
• Ability to manage labor activity.
• Attention to safety and detail.
• Flexible hours including weekends and holidays.
• HS diploma or GED.
• Ability to lift up to 25 pounds.

Responsibilities

• Open and close duties solo or with the team.
• Train Team Members with feedback.
• Keep the store manager informed on Team Member performance.
• Deliver outstanding customer service as a brand advocate.
• Upsell through sampling and product recommendations.
• Craft high-quality milkshakes, sundaes, and chocolates per recipe.
• Handle customer complaints with a calm, professional approach.
• Organize work and sales areas, stockrooms, coolers, and freezers.
• Prepare the environment for promotions with seasonal vibes and signage.

Skills

Leadership

Communication

Customer service

Cash handling

Teamwork

Labor management

Education

High school diploma or GED

Job description

ABOUT US

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

POSITION OVERVIEW

Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

ESSENTIAL FUNCTIONS

• Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and by rallying the team.
• Dive into Team Member training, providing clear feedback and coaching vibes.
• Keep the store manager in the loop on Team Member performance.
• Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.
• Boost those sales with your creative flair—sampling, product recommendations, and subtle upselling moves.
• Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards.
• Keep that cool demeanor intact when smoothing out customer complaints.
• Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.
• Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage.
• Cash wizardry? Check. Ensure the team follows cash management policies flawlessly.
• Safety first! Execute all tasks with a safety mindset.
• Stay on top of food safety and quality, reporting anything fishy to the store manager.
• Ready for anything? Dive into those extra duties with flair!

REQUIREMENTS

• Strong communication skills, interpersonal skills, and exceptional customer service skills
• Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
• Ability to judge and appropriately react to business activity to ensure labor management
• Attention to detail and safety requirements
• Manual dexterity and good hand-eye coordination
• Previous customer service and cash-handling experience
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
• High school diploma or GED
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds