Shift Leader

24041 Jersey Mike's Waconia; Waconia (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

24041 Jersey Mike's Waconia is currently seeking a motivated Shift Leader to manage in-store operations. In this role, you will oversee crew members, ensure exceptional customer service, and maintain operational efficiency.

The ideal candidate has prior shift management experience, leadership skills, and a commitment to service excellence. Join a fun and rewarding organization that values teamwork and professional growth!

Qualifications

• Experience as a Shift Manager or similar role.
• Knowledge of industry and relevant health and safety regulations.
• Commitment to excellent service.
• Ability to stand for long periods.
• QSR/restaurant experience is preferred.

Responsibilities

• Oversee in-store operations and coach crew members.
• Manage employees and communicate responsibilities.
• Role model exceptional customer service.
• Drive urgency and monitor team performance.
• Maintain a safe and healthy work environment.

Skills

Customer service

Leadership

Problem-solving

Teamwork

Education

High school diploma

Job description

Jersey Mike's Subs in WACONIA, MN is looking for Shift Leaders!

Be part of Jersey Mike's fun and rewarding organization! We are looking for a Shift Leader who wants to be part of a high‑growth, energizing company. We operate multiple locations in Minnesota with plans to develop more.

As a Shift Leader, you are responsible for overseeing in‑store operations and coaching crew members throughout your shift. You will set goals, provide job assignments, motivate others, celebrate successes, and provide timely feedback. Ultimately, you will ensure all aspects of your shift run smoothly and effectively.

Team Environment

• Manage employees throughout each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner
• Deploy team members appropriately to meet customers' needs and service standards throughout shift
• Communicate shift priorities, goals and results with team members
• Support training as directed by General Manager or Assistant Manager(s)
• Arrive in a timely manner to be ready in position at the start of scheduled shift

Operational Excellence

• Role model exceptional customer service
• Drive sense of urgency through crew members to satisfy customer needs and execute daily operations
• Reinforce the use of systems, tools and procedures throughout shift, while taking appropriate steps to correct deficiencies
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift
• Complete all required training

Skills & Experience

• Experience as a Shift Manager or similar role
• Knowledge of the industry and relevant health and safety regulations
• Commitment to excellent service
• Working well within a team
• Leadership skills and ability to make decisions fast
• Strong problem‑solving aptitude
• Ability to stand for long periods
• High school diploma & QSR/restaurant experience is preferred
• INDWACSL