Shift Leader

Dunkin'; Victoria (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach Team Members during your shift, ensure brand standards, and deliver great guest service. You will set shift goals, assign tasks, monitor safety, manage inventories and cash handling, and communicate priorities to the team to ensure a smooth operation.

The role requires basic computer skills, fluent English, and prior leadership in retail, restaurant, or hospitality.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution; ensure Brand standards are met throughout shift, including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members; coach team members with timely, constructive feedback; support training as needed.
• Oversee franchisee safety, security and profitability policies/processes during a shift.
• Communicate clearly with the next Shift Leader to help prepare them for the upcoming shift.

Skills

Leadership

Coaching

Team training

Customer service

Cash handling

English communication

Food safety

Job description

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met

• Manage Inventory throughout the shift
• Provide great guest serviceand coaches restaurant team members to do the same
• Schedule restaurant team members for shifts Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

Basic computer skills

Fluent in spoken and written English

Previous leadership experience in retail, restaurant or hospitality preferred.

Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

• Ability to assist with training
• Problem solving . Motivating others
• Physical Demands/Working Conditions:
• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)