Shift Leader

Dunkin' Donuts; Pharr (TX); Hybride; USD 16 531 000 - 22 042 000; Plein temps

Résumé du poste

Dunkin' Donuts in Pharr, Texas is seeking a Shift Leader to coach team members during shifts and ensure Brand standards and excellent guest service are consistently delivered. You will help set goals, assign tasks, and provide timely feedback to maintain smooth operations.

The role requires basic computer skills, fluency in English, and prior leadership experience in retail, restaurant, or hospitality. You will support inventory management and cash handling within a fast-paced Dunkin'

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsabilités

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution; ensure Brand standards are met throughout shift.
• Communicate shift priorities, goals and results to restaurant team members; coach team members as needed with timely, constructive feedback.
• Oversee safety, security and profitability policies/processes during shift.
• Coordinate with the next Shift Leader to prepare them for their shift.
• Manage inventory throughout the shift and handle cash over/short according to policies.

Connaissances

Fluent English

Basic computer skills

Description du poste

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met

• Manage Inventory throughout the shift
• Provide great guest serviceand coaches restaurant team members to do the same
• Schedule restaurant team members for shifts Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

Guest focused

• Ability to assist with training
• Problem solving . Motivating others
• Physical Demands/Working Conditions:
• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space