Shift Leader

Dunkin'; McAllen (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' in McAllen seeks a Shift Leader to coach team members, ensure brand standards, and deliver excellent guest service. You will set shift goals, assign tasks, and provide timely feedback while maintaining food safety and cash handling practices.

Ideal candidates have prior leadership experience in retail, restaurant, or hospitality, work well in a fast-paced team, and are committed to learning and adapting to change.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Works well with others in a fast-paced team environment.
• On time, demonstrates honesty and a positive attitude.
• Willingness to learn and adapt to change.
• Ability to assist with training.
• Problem solving and motivating others.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution; ensure Brand standards are met during the shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members; coach team members with timely, constructive and clear feedback; support training as needed.
• Oversee franchisee safety, security and profitability policies throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare them for shift.
• Manage inventory throughout the shift.
• Provide great guest service and coach team members to do the same.
• Schedule restaurant team members for shifts; manage cash over/short during shift and ensure policies are followed.

Skills

Leadership experience

Communication skills

Problem solving

Motivation of others

Basic computer skills

English fluency

Job description

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met

• Manage Inventory throughout the shift
• Provide great guest serviceand coaches restaurant team members to do the same
• Schedule restaurant team members for shifts Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

Basic computer skills

Fluent in spoken and written English

Previous leadership experience in retail, restaurant or hospitality preferred.

Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

• Ability to assist with training
• Problem solving . Motivating others
• Physical Demands/Working Conditions:
• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)