Shift Leader

Dunkin'; San Juan (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Dunkin' is hiring a Shift Leader to coach Team Members and ensure brand standards while delivering great guest service during the shift. You will set goals, assign tasks, and motivate others with timely feedback.

Responsibilities include supporting the Restaurant Manager to meet operational goals, ensuring food safety, inventory control, scheduling, and cash handling. English fluency and basic computer skills are required; leadership experience is preferred.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Works well with others in a fast-paced team environment.
• Willingness to learn and adapt to change.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and enforcing Brand standards.
• Communicate shift priorities, goals and results; provide timely, constructive feedback.
• Coach restaurant team members and assist with training as needed.
• Oversee franchisee safety, security and profitability policies during a shift.
• Coordinate handoff with the next Shift Leader.

Skills

Leadership experience

Basic computer skills

English proficiency

Education

Retail/food service leadership experience preferred

Job description

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met

• Manage Inventory throughout the shift
• Provide great guest serviceand coaches restaurant team members to do the same
• Schedule restaurant team members for shifts Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

Basic computer skills

Fluent in spoken and written English

Previous leadership experience in retail, restaurant or hospitality preferred.

Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

• Ability to assist with training
• Problem solving . Motivating others
• Physical Demands/Working Conditions:
• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)