Shift Leader

Dunkin' - Franchisee Of Dunkin Donuts; Coventry (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation is looking for a Shift Leader to coach Restaurant Team Members and ensure operational standards are met at their Coventry, Connecticut location. The role includes setting goals, delegating tasks, and providing feedback to maintain a high level of guest service.

The ideal candidate will have leadership experience in the restaurant or hospitality industry, basic computer skills, and fluency in English. This position requires a proactive approach in managing team performance and upholding brand standards.

Qualifications

• Fluent in spoken and written English or local language.
• Basic computer skills.
• Previous leadership experience in retail or hospitality preferred.

Responsibilities

• Support the Restaurant Manager in operational goals.
• Coach and manage restaurant team members.
• Ensure Brand standards and Food Safety protocols are met.
• Handle customer complaints and maintain positive service.
• Manage inventory and cash handling procedures.

Skills

Leadership experience

Guest service

Teamwork

Problem solving

Adaptability

Job description

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20lbs (if applicable)
• Wearing a headset
• Working in a small space