Shift Leader

Dunkin'; Mission (TX); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Dunkin' in Mission, Texas is seeking a Shift Leader to coach team members, ensure brand standards, and deliver great guest service throughout the shift. You will assign tasks, set goals, and provide timely feedback to keep operations running smoothly.

This role supports the Restaurant Manager and requires basic computer skills, English fluency, and prior leadership experience. Responsibilities include supervising food and beverage prep, managing inventory, scheduling staff, handling cash

Qualificações

• Basic computer skills are required and must be used to operate point-of-sale and scheduling systems.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsabilidades

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and ensuring brand standards.
• Communicate shift priorities, goals and results; coach team members with timely feedback.
• Oversee franchisee safety, security and profitability policies during the shift.
• Coordinate training and prepare the next Shift Leader for upcoming operations.
• Manage inventory and shift scheduling; handle cash over/short according to policies.
• Provide great guest service and motivate staff during the shift.

Conhecimentos

Leadership experience

English fluency

Basic computer skills

Descrição da oferta de emprego

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met

• Manage Inventory throughout the shift
• Provide great guest serviceand coaches restaurant team members to do the same
• Schedule restaurant team members for shifts Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

Basic computer skills

Fluent in spoken and written English

Previous leadership experience in retail, restaurant or hospitality preferred.

Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

• Ability to assist with training
• Problem solving . Motivating others
• Physical Demands/Working Conditions:
• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)