Shift Leader

El Pollo Loco, Inc.; Torrance (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a leading restaurant chain as a Shift Leader, where you'll oversee team operations, ensure compliance with food safety standards, and deliver exceptional customer service. This role offers career advancement opportunities and a supportive training program.

Benefits

Medical + Dental + Vision Insurance

401(K) Plan with match and immediate vesting

Flexible Spending Accounts

Basic Life and AD&D/Long Term Disability

Tuition Reimbursement Program

Meal Discounts

Qualifications

• Must be an EPL Crewmember certified or have 1+ years of supervisory experience.
• Must pass the EPL Food Safety Audit class upon hire.

Responsibilities

• Provides oversight to Crew members in absence of management.
• Trains Crewmembers on policies and procedures.
• Ensures superior guest experiences.

Skills

Communication

Customer Service

Basic Math

Education

High school diploma or equivalent (GED)

Job description

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Have you ever envisioned leading a team to success or dared to help manage a million-dollar business? Well here’s your opportunity to live the dream! Put your team-building skills to the test and bring us your passion, energy and strong customer service skills. We’ll provide you with an awesome training program, great mentors and an exceptional team that will help you launch your career. The rest is up to you!

What’s in it for you!

We offer eligible Employees the following Benefits/Perks:

• Medical + Dental + Vision Insurance
• 401(K) Plan with match and immediate vesting
• Flexible Spending Accounts
• Basic Life and AD&D/Long Term Disability
• Tuition Reimbursement Program (General Manager and Assistant Manager only)
• Meal Discounts
  
  

Shift Leader Summary:

• Provides oversight to Crew members in the absence of the General Manager or Assistant Manager. Coaches, directs, recognizes outstanding behavior, and establishes priorities for Crew members during their shift.
• Trains Crewmembers on policies and procedures, ensuring compliance with food safety, security, quality and cleanliness standards
• Opening and/or closing the restaurant
• Creating and ensuring superior guest experiences
• Contributing to the achievement of cost and profit goals
  
  

Requirements:

• Experience: Must be an EPL Crewmember certified on all EPL SPECS positions or have 1 or more years of restaurant supervisory experience.
• Education: High school diploma or equivalent (GED) preferred. Upon hire must pass the EPL Food Safety Audit (FSA) class.
• Communication: Excellent written and verbal English communication skills (second language a plus)
• Competencies: Basic math and computer skills, and strong customer service skills
• Food Handler Card: Must have a Serve Safe Certificate at time of hire or obtain a Serve Safe Certificate, where applicable
  
  

Job Details:

• Work Hours: Full-Time hours, plus some Overtime may be expected
• Career Advancement/Career Plan: We promote heavily from within, so from a Shift Leader you can develop to become an Assistant Manager, General Manager, Area Leader, and beyond!
• Work Attire: EPL logo’d shirt will be provided, black slacks and no-slip shoes required
  
  

Company & Culture

For over 35 years El Pollo Loco continues to dominate the market in delivering the best citrus-marinated fire-grilled chicken. We opened our first restaurant in 1980 in Los Angeles, and today we are over 450 restaurants strong and still growing! From our products to our people, we’re truly amazing!

The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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