Shift Leader

Potbelly; Southlake (TX); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Flexible Work Schedule

Paid Time Off

Retirement Savings 401(k) with company match

Employee Assistance Program

Job summary

Potbelly in Southlake, Texas is seeking team members who are friendly and outgoing to join our fast-paced environment. As a lead on shifts, you will guide team members in tasks and ensure compliance with health and safety standards. We offer competitive pay, medical, dental and vision insurance, paid parental leave, retirement savings with company match, and career growth opportunities.

If hired, all eligibility requirements must be met. This position requires at least 1 year of supervisory experience in a restaurant or retail environment.

Qualifications

• At least 18 years old.
• Minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
• Able to stand or walk for 8–9 hours as needed.
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally.

Responsibilities

• Lead team members on shifts and assign tasks.
• Ensure security procedures are followed.
• Comply with health and safety standards.
• Prepare quality finished products efficiently.
• Effectively handle customer complaints.

Skills

Customer service orientation

Communication skills

Problem-solving

Ability to handle kitchen heat

Supervisory experience

Education

Food Safety Certification

Job description

Pay

$14.75 - $15.25 per hour, plus digital tips.

Overview

Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. Ready to join our growing Potbelly Nation?

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback.
• Ensure all security procedures are followed.
• Ensure back‑of‑the‑house procedural standards are met.
• Count drawers and follow proper daily cash handling procedures.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently.
• Comply with health and safety standards for food, cleanliness and safety.
• Restock food line, chips and cooler.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints or issues.
• Other duties as assigned.

Qualifications

• Friendly and customer‑service oriented.
• Strong written and verbal communication skills.
• Enjoy problem solving.
• Able to handle higher levels of noise from music, customers and employee traffic.
• Enjoy working in a fast‑paced environment.
• Capable of managing potential allergens: peanut, egg, dairy, gluten, soy, seafood and shellfish.
• Prepared to handle kitchen heat; knife skills are a plus.
• At least 18 years old.
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
• Able to stand or walk for 8–9 hours as needed.
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Illinois applicants: must become food safety certified within 30 days of employment.
• Must hold a valid Food Safety Certification and pass the required certification within two attempts; certification must be maintained per state regulations.

Benefits

• Competitive pay.
• Medical, Dental & Vision Insurance.
• Domestic Partnership Benefits.
• Paid Parental Leave.
• FSA and HSA with employer contribution.
• Commuter Benefit Program.
• Retirement Savings 401(k) with company match.
• Employee Assistance Program.
• Paid Time Off.
• Discount Program.
• Flexible Work Schedule.
• Career growth opportunities.

If hired, you must meet and maintain all eligibility requirements to qualify.

EEO Statement

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Application Deadline

Applications must be submitted by 7/21/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.