Shift Leader

Potbelly; Chamblee (GA); On-site; USD 20,319 - 21,008; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly in Chamblee, Georgia is seeking a Shift Leader to manage the team, ensuring outstanding product quality and customer service. The ideal candidate will have at least a year of supervisory experience in a fast-paced environment.

In addition to competitive pay, Potbelly offers benefits including medical, dental, and vision insurance, paid parental leave, and career growth opportunities.

Qualifications

• Minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
• Must be at least 18 years old and able to stand/walk for 8-9 hours.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.

Responsibilities

• Lead team members on shifts and assign tasks.
• Ensure security procedures and back-of-the-house standards are followed.
• Prepare quality finished products efficiently.
• Effectively handle customer complaints.

Skills

Customer service orientation

Strong communication skills

Problem-solving

Ability to work in a fast-paced environment

Job description

$14.75 - $15.25 per hour.

Pay Transparency: earn between $14.75 and $15.25 per hour plus digital tips.

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah we’ve got the best. Ready to join our growing Potbelly Nation?

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.

Job Duties and Functions

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Others duties as assigned

What you bring to the table

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal communication skills
• You enjoy problem-solving
• You enjoy higher levels of noise from music, customer and employee traffic
• You love working in a fast-paced environment
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You can handle the heat of the kitchen - knife skills are a plus!
• You are at least 18 years old
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
• You can stand/walk for 8-9 hours or as needed
• You can lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

What's In It For You

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**

Potbelly cannot make guarantees about tip earnings.

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status or any other basis protected by applicable federal, state or local law.

Application Deadline: Applications must be submitted by 7/23/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.