Shift Leader

Potbelly; Minnetonka (MN); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

401(k) with company match

Flexible Work Schedule

Job summary

Potbelly is hiring a Shift Leader in Minnesota. The role offers hourly pay between $17.25 and $17.75 plus digital tips. You will lead a shift, assign tasks, and ensure safety and quality in a fast-paced kitchen and dining area.

The ideal candidate has 1 year of supervisory experience in food service or retail, strong communication, and a commitment to food safety. IL applicants must certify within 30 days of employment. Potbelly provides benefits and opportunities for growth.

Qualifications

• 18+ years of age or older.
• Minimum 1 year supervisory experience in restaurant or retail preferred.
• Must pass Food Safety Certification; failure after 2 attempts disqualifies from Shift Leader role.
• Friendly, customer-first mindset in fast-paced environment.
• Strong written and verbal communication skills.
• Ability to thrive in a bustling kitchen and manage allergens.

Responsibilities

• Lead team members on shifts and assign tasks; provide feedback.
• Ensure security procedures are followed and back-of-house standards met.
• Count drawers and follow cash handling procedures.
• Prepare products efficiently and maintain health and safety standards.
• Restock food line and supplies; clean work areas and utensils.
• Operate cash register and handle customer complaints.

Skills

Supervisory experience

Customer service

Cash handling

Food safety

Job description

Pay Transparency: Earn between $17.25 and $17.75 plus digital tips!*

Shift Leader Overview

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back‑of‑the‑house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Other duties as assigned

Qualifications

• You are at least 18 years of age
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for the Shift Leader role
• A friendly, customer‑first mindset with the ability to thrive in a fast‑paced, energetic environment
• You have strong written and verbal communication skills
• You enjoy problem‑solving
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You’re able to stand/walk for 8‑9 hours or as needed
• You can lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

*Potbelly cannot make guarantees about tip earnings*

EEO Statement

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Application Deadline

Applications must be submitted by 8/24/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.