Shift Leader

Potbelly; Webster (TX); On-site; USD 20,319 - 21,008; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Retirement Savings 401(k) with company match

Flexible Work Schedule

Employee Assistance Program

Job summary

Potbelly in Webster, Texas is seeking a friendly and outgoing Shift Leader to manage shifts and ensure high-quality customer service. Candidates should have a passion for food and a minimum of 1 year of supervisory experience in a restaurant or retail environment.

The role includes leading team members, ensuring compliance with food safety standards, and preparing quality food items. Competitive hourly pay with various employee benefits is offered, including health insurance and a retirement plan.

Qualifications

• Must be at least 18 years old.
• Minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Lead team members and assign tasks during shifts.
• Ensure compliance with health and safety standards.
• Prepare quality food items efficiently.
• Handle customer complaints effectively.

Skills

Customer service orientation

Verbal and written communication

Problem-solving

Ability to manage allergens

Knife skills

Job description

$14.75 - $15.25 per hour; earn between $14.75 and $15.25 plus digital tips! *

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. We are where good vibes and great careers are a way of life! Potbelly started as a small antique store in 1977 and has become a nationally recognized sandwich shop with over 400 locations across the United States. Our toasty sandwiches are only as good as the people behind them. Ready to join our growing Potbelly Nation?

The Shift Leader leads and behaves according to Potbelly values. They lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales, and control costs for each shift.

What’s In It For You

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

What You Bring to the Table

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal communication skills
• You enjoy problem‑solving
• You enjoy higher levels of noise from music, customer and employee traffic
• You love working in a fast‑paced environment
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You can handle the heat of the kitchen – knife skills are a plus!
• You are at least 18 years old
• A minimum of 1 year supervisory experience in a restaurant or retail environment is preferred
• You are able to stand or walk for 8-9 hours as needed
• You are able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois applicants – all IL employees are required to become food safety certified within 30 days of employment

Job Duties and Functions

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back‑of‑the‑house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products – sandwiches, salads, soups, cookies, ice cream, etc. efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints or issues
• Other duties as assigned

All Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states it is required through the National Restaurant Association, National Registry of Food Safety Professionals or National Environmental Health Association. If a Shift Leader or Manager fails to pass the certification requirements after two attempts, they will not be qualified to continue performing the role.

*Potbelly cannot make guarantees about tip earnings*

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status or any other basis protected by applicable federal, state or local law.

Potbelly may use artificial intelligence–assisted tools as part of its hiring and recruitment process to collect and analyze data. All final employment decisions are made by people.

Application Deadline: Applications must be submitted by 7/20/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.