Shift Leader

Potbelly; Brighton (MI); On-site; USD 21,697 - 22,386; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly in Brighton, Michigan, is seeking a Shift Leader to manage shifts, develop associates, and ensure outstanding product quality. Interested candidates should be friendly, customer service oriented, and able to handle a fast-paced environment.

The position requires at least one year of supervisory experience and food safety certification. Competitive pay is offered, along with various benefits like medical insurance and flexible work schedules.

Qualifications

• Minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
• Must be at least 18 years old.
• Ability to stand or walk for 8–9 hours.

Responsibilities

• Lead team members on shifts, ensuring efficient assignment of tasks.
• Prepare quality finished products such as sandwiches and salads.
• Comply with health and safety standards.

Skills

Customer service orientation

Strong written and verbal communication skills

Problem-solving

Ability to work in a fast-paced environment

Knife skills

Job description

Pay transparency: $15.75 – $16.25 per hour plus digital tips!

Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! Our nationally recognized neighborhood sandwich shop has over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them, and we believe we have the best.

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Qualifications

• You want to delight customers with great food and good vibes.
• You are friendly and customer service oriented.
• You have strong written and verbal communication skills.
• You enjoy problem‑solving.
• You can handle higher levels of noise from music, customer, and employee traffic.
• You love working in a fast‑paced environment.
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• You can handle the heat of the kitchen – knife skills are a plus.
• You are at least 18 years old.
• Minimum of 1 year supervisory experience in a restaurant or retail environment is preferred.
• You are able to stand or walk for 8–9 hours or as needed.
• You are able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Illinois applicants – all IL employees are required to become food safety certified within 30 days of employment.

Duties and Functions

• Lead team members on shifts, including efficient assignment of tasks while providing feedback.
• Ensure all security procedures are followed.
• Ensure back‑of‑the‑house procedural standards are met.
• Count drawers and follow proper daily cash handling procedures.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently.
• Comply with health and safety standards for food, cleanliness and safety.
• Restock food line, chips and cooler.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints or issues.
• Other duties as assigned.

As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, they will not be qualified to continue to perform in a Shift Leader or Management capacity.

Potbelly cannot make guarantees about tip earnings.

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We are an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Application Deadline: Applications must be submitted by 7/7/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.