Shift Leader

Caribou Coffee; Shakopee (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the coffee sector is seeking a dynamic Shift Leader who embodies the values of teamwork and community spirit. This role is pivotal in ensuring a positive guest experience while leading a dedicated team. You'll be responsible for maximizing sales, maintaining store standards, and fostering a fun and engaging work environment. If you thrive in a fast-paced setting and are passionate about coffee and customer service, this is the perfect opportunity to make a meaningful impact in your community. Join us and be part of a culture that values support, ownership, and joy.

Qualifications

• 1+ year of leadership experience in a restaurant or retail environment.
• Must be at least 18 years old and available for flexible shifts.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction.
• Train team members and ensure operational standards are met.

Skills

Leadership

Customer Service

Team Engagement

Communication

Problem Solving

Education

High School Diploma or GED

Job description

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Join to apply for the Shift Leader role at Caribou Coffee

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!

Position Overview:

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team understands goals, expectations, products, cleanliness, directives, and guest connections during the shift.

DOING – What you deliver:

1. Demonstrates mastery of the Team Member responsibilities with enthusiasm and excellence.
2. Leads shifts focused on team engagement and guest satisfaction, emphasizing fun.
3. Maximizes product sales and manages waste strategically.
4. Maintains the store’s visual and operational standards (“total store vision”).
5. Knows the deployment plan for the day and understands associated roles and responsibilities.
6. Communicates effectively during the shift.
7. Addresses team and guest needs proactively.
8. Prioritizes and delegates tasks effectively.
9. Owns shift responsibilities and prepares for subsequent shifts.
10. Ensures SOP and quality standards are met consistently.
11. Provides real-time coaching and feedback to team members.
12. Trains team on responsibilities, product knowledge, and promotions.
13. Completes administrative tasks with integrity, including deposits, inventory, and ordering.
14. Develops team members and discusses career growth opportunities.

BEING – How you show up:

1. Embodies Caribou’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
2. Manages personal impact and demonstrates confidence in decision-making.
3. Remains resilient and calm under pressure.
4. Leads with joy, service, and community spirit.
5. Seeks to serve and support others’ success.
6. Shows enthusiasm, curiosity, humility, and a desire to learn and grow.
7. Provides constructive feedback and coaches from commitment, not compliance.
8. Creates an inclusive, inspiring culture on every shift.
9. Owns personal development and actively seeks feedback.

Qualifications:

Required:

• At least 1 year of leadership, restaurant, retail, or customer service experience, or proper training and approval by Caribou Coffee.
• Availability for early mornings, evenings, holidays, and weekends.
• Must be at least 18 years old.

Preferred:

• High school diploma or GED.
• Valid driver’s license and reliable transportation.

Physical Requirements:

Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, standing for 4-8 hours, with or without accommodations.

The duties may change; Caribou reserves the right to modify responsibilities. This description summarizes the general work level and is not exhaustive.

Caribou Coffee is an Equal Opportunity Employer, committed to diversity and inclusion. Accommodations are available for applicants with disabilities.