Shift Leader

Planet Fitness; Hanover (York County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Shift Leader to enhance member experiences in a supportive environment. This full-time role focuses on guiding peers, maintaining a welcoming atmosphere, and ensuring operational excellence. Ideal candidates will have a blend of customer service and leadership experience, with a commitment to fostering a judgement-free zone. Enjoy a rewarding career that not only promotes fitness but also offers comprehensive benefits and a vibrant team culture. Join us to inspire others while achieving your own goals!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Free Black Card Membership

401(k) Plan

Vacation Pay

Sick Time

Holiday Pay

Tuition Reimbursement

Employee Discounts

Qualifications

• 6-12 months of customer service experience preferred.
• Proven leadership experience is essential.

Responsibilities

• Guide peers in completing tasks efficiently and safely.
• Support team members with elevated member concerns.

Skills

Customer Service

Leadership

Communication

Problem Solving

Education

High School Diploma or equivalent

Tools

Basic Computer Skills

Job description

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Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are

All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone.

Characteristics that will make you a perfect match for our Shift Leader include:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Shift Leader Role

The Shift Leader is a full-time position that leads peers and supports daily operations. You will protect and maintain our Judgement Free Zone and coach team members to do the same. Your focus will be on leading peers through task completion and driving success of club priorities and KPI goals, while providing an exceptional member experience through communication and interaction.

Responsibilities include:

• Guiding peers to complete assigned tasks in a safe and efficient manner.
• Modeling behaviors to provide an outstanding member experience; coaching and inspiring others.
• Supporting team members with elevated member concerns.

Daily responsibilities include:

• Greeting members/guests and assisting with questions or concerns.
• Promoting our Judgement Free Zone by connecting with members and supporting their fitness journeys.
• Resolving member concerns and escalating as needed.
• Answering phones and assisting callers.
• Performing membership functions such as sign-ups, updates, cancellations, and billing.
• Conducting tours and assessing member needs.
• Executing retail transactions and driving sales.
• Maintaining cleanliness and sanitation of all equipment and amenities.
• Performing safety and cleanliness walk-throughs and addressing issues promptly.
• Addressing maintenance concerns.

Qualifications

• 6-12 months of customer service experience preferred.
• Proven leadership experience.
• Must be 18 or older.
• Willing to become CPR/AED certified (training provided).
• Basic computer skills.

Physical Demands

• Standing and moving throughout the club.
• Communicating in person or on the phone.
• Ability to lift up to 75 pounds.
• Encountering chemicals during shift.
• Frequent cleaning and sanitizing.
• Moving and bending to accomplish tasks.

Benefits

• Medical, Dental, Vision Insurance*
• Vacation, Sick Time, Holiday Pay
• Free Black Card Membership
• 401(k) Plan
• Term Life Insurance*
• Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Team-building events

*Certain benefits for full-time employees only.

Health and Safety

All team members are responsible for maintaining a safe and healthy workplace by following policies, reporting unsafe conditions, and conducting work safely.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Wellness
• Industries: Wellness and Fitness Services