Shift Leader

Chick-fil-A; Security (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Positive culture

Flexible scheduling

Leadership development

Scholarships

Competitive pay

Training and growth

Job summary

Chick-fil-A is seeking a Team Leader to guide a dynamic team and uphold the Chick-fil-A guest experience. You will lead daily operations, coach team members, and ensure high standards of service in a fast-paced environment.

Join a culture that values servant leadership, teamwork, and personal growth, with opportunities for development and flexible scheduling where possible.

Qualifications

• Strong interpersonal and communication skills.
• Ability to coach and develop Team Members.
• Dependable and able to work in a fast-paced environment.
• Willingness to lead by example and uphold Chick-fil-A standards.

Responsibilities

• Lead by example and set the tone for teamwork and service.
• Assist with day-to-day operations in a high-volume, fast-paced environment.
• Respond promptly and respectfully to guest needs.
• Train and mentor new hires to embrace company values and standards.
• Open and/or close the restaurant, manage shifts, and serve as a key holder.
• Count drawers, finalize the day’s financials, and ensure operational accuracy.
• Foster a positive and encouraging environment for Team Members.
• Communicate effectively, both verbally and in writing.

Skills

Leadership

Customer service

Communication

Coaching

Team mentoring

Dependability

Job description

Join Our Chick-fil-A Family as a Team Leader!

Are you ready to take the next step in your leadership journey? At Chick-fil-A, Team Leaders play a vital role in shaping our team culture, driving operational excellence, and ensuring our guests receive the signature Chick-fil-A experience. With a passion for people, strong character, and a servant’s heart, Team Leaders inspire others while growing both personally and professionally.

Position Type:

• Full-Time and Part-Time

Why You’ll Love Leading With Us:

• Positive Work Environment: Make a difference by leading and inspiring others in a fun, supportive workplace.
• Flexible Scheduling: We’ll work around your commitments, and we’re always closed on Sundays!
• Learn From the Best: Work directly with an experienced Operator and Restaurant Leaders.
• Grow With Intentionality: Receive training and development to help you reach your career goals.
• Scholarship Opportunities: Pursue your education with support from Leadership Scholarships.
• Competitive Pay: Earn a competitive paycheck while advancing your leadership skills.

What You’ll Do as a Team Leader:

• Lead by example and set the tone for exceptional teamwork and service.
• Assist with day-to-day operations in a high-volume, fast-paced environment.
• Respond immediately and respectfully to guest needs.
• Train and mentor new hires, ensuring they embrace our values and standards.
• Open and/or close the restaurant, manage shifts, and serve as a key holder.
• Count drawers, finalize the day’s financials, and ensure operational accuracy.
• Foster a positive and encouraging environment for Team Members.
• Communicate effectively, both verbally and in writing.

What We’re Looking For:

• A warm smile, friendly demeanor, and enthusiastic communication skills.
• Strong interpersonal skills and a passion for serving others.
• Dependable and able to work in a fast-paced environment.
• Ability to coach and develop Team Members to reach their full potential.
• Commitment to providing exceptional customer service.
• Reliable transportation.
• A willingness to work collaboratively and take ownership of responsibilities.
• Preferred but not required: prior experience as a shift lead, crew lead, supervisor, team lead, or manager.

More About Chick-fil-A®

Most Chick-fil-A® restaurants are independently owned and operated by local business leaders who are deeply invested in their teams. Employment decisions and policies are made by each individual Owner/Operator, ensuring a personal and supportive work environment.

Join the Chick-fil-A® family and discover more than just a job – find a place where teamwork, leadership, and personal growth thrive! At Chick-fil-A, you’ll work in a positive, people-first environment that values your potential and invests in your future. Each restaurant is locally owned and operated by independent, franchised Operators who are passionate about supporting their Team Members and making a difference in their communities.