Team Leader

Chick-fil-A; Town of Clay (NY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarship opportunities

401(k) with employer match

Competitive pay

Job summary

Chick-fil-A in Town of Clay, NY is seeking a Team Leader who embodies our core values and a servant’s heart. You will support senior leadership in daily operations, coach team members, and help ensure Operational Excellence and 2nd Mile Service while leading by example.

As a Team Leader, you’ll open and/or close shifts, help train new hires, maintain a positive, fast-paced environment, and set the tone for the team.

Qualifications

• Smile expected in interactions with guests.
• Maintain eye contact to convey attentiveness.
• Speak in a friendly tone with guests and teammates.
• Create emotional connections with guests to enhance service.
• Reliable transportation to and from shifts.
• Able to work in a fast-paced restaurant environment.
• Strong people skills and desire to serve team members.
• Commitment to superior customer service.
• Ability to manage team member behavior and performance issues.
• Ability to work in a team with shared ownership.

Responsibilities

• Participate in day-to-day operations in a high-volume, fast-paced restaurant.
• Provide immediate and respectful responses to guests’ needs.
• Assist in training new hires and set the tone for each shift.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, be a key holder.
• Count drawers and close out the day.
• Exhibit excellent written and spoken communication.

Skills

Smile

Eye contact

Friendly tone

Emotional connections

Reliable transportation

Fast-paced

Team player

Customer service

People skills

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and 2nd Mile Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

If selected for the position, you will be onboarded as a team member and specifically trained to become a Team Leader. The timeline and wages will be discussed during the interview and hiring process.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• 401(k) with employer match
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day‑to‑day activities in high‑volume, fast‑paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and maintain eye contact
• Speak in a friendly tone
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.