Shift Leader

Insomnia Cookies; Philadelphia (Philadelphia County); On-site; USD 20,664,000 - 30,307,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth opportunities

Employee discount

Free cookies with every shift

Job summary

A popular bakery chain in Philadelphia is seeking a Shift Leader to guide the team in delivering exceptional customer service and quality products. This role requires hands-on leadership, effective communication, and the ability to manage operations during shifts. Ideal candidates will have customer service experience and be capable of motivating others. The position offers flexible part-time hours and a fun working atmosphere with opportunities for growth.

Qualifications

• At least 1 year of working experience in a customer-service focused role.
• Outstanding communication, time management, and people skills.
• Ability to lead by example and motivate others.
• Outgoing, friendly, patient and detail-oriented.
• Ability to lead by example and motivate others.
• Able to lift up to 40 lbs and stand for extended periods.
• Legally eligible to work in the United States; must be 18 years or older.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership by maintaining operations during your shift.
• Prioritize and delegate tasks for baking, cashiering, and cleaning.
• Collaborate with Cookie Crew and other staff to ensure smooth operations.
• Maintain a safe, clean work environment and follow safe food-handling practices.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sales systems

Communication skills

Time management

Leadership abilities

Leadership

Motivation

Physical stamina

Eligibility to work in US

Age 18+

Job description

Shift Leader Overview

As a Shift Leader at our 16th Street store located at 108 S 16th St, Philadelphia, PA 19102, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond) by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac contributes to a productive and fun night for your store.

Perks

• Flexible part‑time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

Responsibilities

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in training and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment for our guests and staff and adhere to safe food‑handling practices.
• Manage cash handling and deposits.

Desired Skills and Experience

• At least 1 year of working experience in a customer‑service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, and patient.
• Detail focused and results‑oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

About Us

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, PA—where Insomnia Cookies is headquartered—and a rapidly‑growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly Imagining What’s Possible!