Shift Leader

Insomnia Cookies; San Francisco (CA); On-site; USD 24,435 - 34,801; Part time

Benefits offered by this job

Starting pay at $21.50/hr

Flexible part-time work schedules

Paid time off

Paid sick time

Excellent training & mentorship

Pet insurance

Job stability

Promotion opportunities

Fun team environment

Free cookies with every shift

Job summary

A popular cookie bakery is seeking a Shift Leader in San Francisco to manage store operations during shifts. Responsibilities include providing exceptional customer service, training team members, and ensuring efficient operations. Successful candidates will have experience in customer service and demonstrate strong leadership skills. Competitive hourly pay and flexible part-time schedules are offered, along with unique perks like free cookies on the job.

Qualifications

• Minimum 1 year of experience in customer service roles.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the U.S. and 18 years or older.

Responsibilities

• Provide exceptional customer service and quality products.
• Support store operations and team training.
• Manage tasks for baking, cashiering, and cleaning.
• Ensure a safe, clean working environment.

Skills

Customer service experience

Point-of-Sale systems experience

Communication skills

Time management

Leadership ability

Job description

As a Shift Leader at our SF store located at 2 Varela Ave. Suite No. 2 San Francisco, CA 94132, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Perks & Compensation

• Starting off at $21.50/hr
• Flexible part‑time work schedules
• Paid time off and paid sick time
• Excellent training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Desired Skills / Experience

• At least 1 year of working experience in a customer‑service focused role.
• Point‑of‑Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, patient.
• Detail focused and results‑oriented.
• Ability to lead‑by‑example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

About Us: Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and many … cookies … later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!