Shift Leader

Workstream; San Carlos Park (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Chick-fil-A in San Carlos Park, Florida is looking for a highly skilled Shift Leader to inspire a team and provide exceptional customer service. The Shift Leader will oversee day-to-day operations ensuring food safety and high-quality standards while fostering a positive work environment.

The ideal candidate should have at least 2 years in a leadership role within the food service industry. This position offers a dynamic work environment focused on teamwork and leadership development.

Qualifications

• At least 2 years experience in a leadership role in a food service environment.
• Strong communication skills to motivate team members.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead and motivate team members to provide excellent customer service.
• Oversee restaurant operations during assigned shifts.
• Ensure compliance with food safety and sanitation regulations.
• Manage cash transactions and ensure financial accuracy.

Skills

Leadership skills

Customer service

Food safety knowledge

POS systems proficiency

Job description

Are you a highly skilled leader looking for a dynamic work environment where you can inspire a team and provide exceptional customer service?!

Join Chick-fil-A as a Shift Leader and help us spread CARE to our community!

Shift Leaders are responsible for overseeing day‑to‑day operations, ensuring exceptional customer service, maintaining high‑quality standards, emphasizing adherence to food safety, and fostering a positive work environment among team members. The ideal candidate will have previous experience in the food service industry, strong leadership skills, and the ability to thrive in a fast‑paced environment.

Key Responsibilities

• Team Leadership: Lead and motivate team members to provide excellent customer service and achieve operational goals.
• Shift Management: Oversee all aspects of restaurant operations during assigned shifts, including opening and closing procedures, staffing, and ensuring adherence to company policies and procedures.
• Customer Service: Ensure guests receive prompt, friendly, and personalized service; address any guest concerns or complaints promptly and professionally.
• Quality Control: Maintain high standards of food quality, cleanliness, and safety throughout the restaurant and address any issues promptly.
• Food Safety Compliance: Ensure compliance with all relevant food safety and sanitation regulations, including proper food handling, storage, and preparation procedures.
• Cash Handling: Manage cash transactions, including POS system operations, cash reconciliation, and deposit preparation; ensure accuracy and security of all financial transactions.
• Problem‑Solving: Handle any operational issues or emergencies that arise during shifts, including equipment malfunctions, staffing shortages, or customer incidents; take appropriate action to resolve problems quickly and effectively.
• Compliance: Ensure compliance with all relevant health, safety, and sanitation regulations.

Qualifications

• Previous experience in a restaurant or food service environment, with at least 2 years in a leadership role.
• Strong leadership and communication skills, with the ability to motivate and inspire team members.
• Excellent customer service skills, with a focus on creating positive guest experiences.
• Ability to work effectively in a fast‑paced environment, multitask, and prioritize tasks to meet deadlines.
• Knowledge of food safety and sanitation guidelines; ServSafe certification is preferred.
• Proficiency with POS systems and basic computer skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.