Shift Leader

Cold Stone Creamery; Round Rock (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Extensive training

Fun fast-paced environment

Job summary

Cold Stone Creamery in Round Rock, TX is seeking a Shift Leader to join the team in a fun, fast-paced environment. You will help prepare orders, supervise crew, and ensure smooth daily operations.

The role requires a High School Diploma and 1+ year hospitality management experience; availability on weekends/holidays is expected, with strong customer service and teamwork skills emphasized.

Qualifications

• 1+ years hospitality management experience preferred (experience retail/food service).
• Provide courteous and prompt customer service to all individuals.
• Strong teamwork and communication skills with crew members, customers, and others.

Responsibilities

• Prepare customer orders quickly and provide guests with great service.
• Make ice cream and novelties daily; ensure adequate inventory.
• Protect inventory and assets; supervise shift members in company interests.
• Clean front of house, back line and kitchen at shift end.
• Train and coach crew members; uphold policies and procedures.
• Manage inventory, products, and services.
• Perform other duties as assigned.

Skills

Hospitality management

Customer service

Teamwork

Communication

Multi-tasking

Education

High School Diploma

Job description

Are you looking for a FUN and FAST PACED work environment with competitive pay, extensive training and other perks like lots of ice cream? Are you bright, outgoing, personable, and willing to go that extra mile to create the Ultimate Ice Cream Experience? Are you eager to learn and looking to advance your career? We are looking for you! We need a Shift Leader to join our team.

Cold Stone Creamery delivers the Ultimate Ice Cream Experience through a community of franchisees who are passionate about ice cream. The secret recipe for smooth and creamy ice cream is handcrafted fresh daily in each store and then customized by combining a variety of mix-ins on the frozen granite stone. Cold Stone Core Values

Shift Leader Duties:

• Prepare customer orders quickly and provide guests with great customer service.
• Make ice cream, and other novelties daily; ensure that adequate inventory levels are met and that the store is fully prepared for the rest of the day.
• Ensure that the company's inventory and assets are kept protected, and that shift leaders and crew members are working in the best interests of the company.
• Clean the front of house, back line and kitchen alongside crew members at the end of the shift.
• Hold crew members accountable in following company policies and procedures; provide training and coaching to crew members that may need assistance.
• Effectively manage inventory, products, and services.
• Any other duties and responsibilities as assigned or deemed necessary and pertinent to the position and business operations.

Position Requirements:

• High School Diploma (or equivalent) required.
• 1+ years hospitality management experience preferred (experience working retail or in food service required)
• Flexible availability: must be able to work a combination of morning and evening shifts, and provide availability on weekends and most holidays.
• Demonstrate agility and fast speed of service, must be able to multi-task effectively.
• Provide courteous and prompt customer service to all individuals; we are looking for cheerful, energetic individuals that aren't afraid to take the spotlight and put on a show.
• Strong teamwork and communication skills with crew members, customers, and other individuals.

Performance Standards:

• Complete all computer-based training modules during new hire training program.
• Read, understand, and sign all onboarding documents and tax forms
• Consistently achieve sales goals and other measured metrics (i.e. Mix-in %, Waffle %, Signature Creations, Love-it and Gotta-Have-It sales, etc). These goals are set by managers.
• Pass all training tests with a 90% score or better.

Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Ice Cream Cakes, Shakes, and Smoothies the Way You Want It. Cold Stone Creamery delivers the Ultimate Ice Cream Experience through a community of franchisees who are passionate about ice cream. The secret recipe for smooth and creamy ice cream is handcrafted fresh daily in each store and then customized by combining a variety of mix-ins on the frozen granite stone.