Crew Member

Cold Stone Creamery; Round Rock (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Cold Stone Creamery in Round Rock, TX is seeking a Crew Member to join our fast-paced team. You will help deliver the Ultimate Ice Cream Experience by handling cash, operating the POS, and providing friendly service.

You will maintain a clean store, follow food safety procedures, stock supplies, and assist with inventory while scooping ice cream and ensuring accurate orders.

Qualifications

• Customer-facing role requiring excellent communication and a friendly attitude.
• Ability to stand for long periods and follow health & safety protocols.
• Willingness to learn and grow within the company.

Responsibilities

• Accurately handling cash, including making change, tracking coupons, and discounts; operate the POS system.
• Maintaining a clean store environment, including cleaning equipment, floors, and restrooms, stocking, and following checklists.
• Providing fast, friendly customer service; greet customers quickly and know the ingredients of signature creations.
• Practicing food safety procedures daily and conforming to uniform and hygiene directives.
• Conducting inventories and stocking; work in walk-in freezer (0°F) and fridge (35–38°F) following checklists.
• Scooping portions of ice cream and ringing orders accurately in the POS system.

Skills

Cash handling

POS operation

Customer service

Food safety

Inventory

Teamwork

Ice cream scooping

Job description

Are you looking for a FUN and FAST PACED work environment with competitive pay, extensive training and other perks like lots of ice cream? Are you bright, outgoing, personable, and willing to go that extra mile to create the Ultimate Ice Cream Experience? Are you eager to learn and looking to advance your career? We are looking for you! We need a Crew Member to join our team.

Cold Stone Creamery delivers the Ultimate Ice Cream Experience through a community of franchisees who are passionate about ice cream. The secret recipe for smooth and creamy ice cream is handcrafted fresh daily in each store and then customized by combining a variety of mix-ins on the frozen granite stone. Cold Stone Core Values

Job Responsibilities:

• Accurately handling cash, including making change, tracking coupons, and discounts. Knowing and understanding how to operate the POS system (cash register)
• Maintaining a clean store environment. This includes: cleaning equipment, floors, food service area, store exterior, removing trash, mopping, washing dishes, and cleaning floor drains. Some or all these tasks will require bending, stooping, climbing, pushing, pulling, and using ladders. Correctly using all checklists.
• Providing great customer service. This includes fast, friendly service; welcome customers within 3 seconds of entering store; keeping the service area stocked and neat; knowing the ingredients in all of the Cold Stone Signature Creations. Be the best…be #1!
• Practicing food safety procedures daily. Correctly use all checklists. Conform to uniform and personal hygiene directives to ensure the serving of safe food to our customers.
• Conducting inventories and preparing stock. This requires working in the walk in freezer (0 degrees Fahrenheit), and refrigerator (35-38 degrees Fahrenheit). Correctly using all checklists and math skills.
• Scooping correct portions of ice cream. Preparing the customer’s order using correct portions of mix-ins based on Size. Properly ringing customers in the POS system, ensuring that items are not under-rung or over-rung.

Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Ice Cream Cakes, Shakes, and Smoothies the Way You Want It. Cold Stone Creamery delivers the Ultimate Ice Cream Experience through a community of franchisees who are passionate about ice cream. The secret recipe for smooth and creamy ice cream is handcrafted fresh daily in each store and then customized by combining a variety of mix-ins on the frozen granite stone.