Shift Leader

Taco Bell; Rocky Hill (CT); On-site; USD 30,000 - 45,000; Full time

Job summary

Taco Bell is seeking a Shift Leader for its Rocky Hill location. This role involves managing shifts, ensuring customer satisfaction, and training team members. A successful candidate will possess supervisory experience in a quick service setting and a commitment to exceptional service.

Qualifications

• Must be at least 18 years old.
• Previous supervisory experience in a QSR or retail is required.
• Excellent attendance and punctuality are essential.

Responsibilities

• Maintain fast, accurate service with positive guest relations.
• Train and motivate team members to ensure productivity.
• Guarantee food quality and customer satisfaction.

Skills

Supervisory experience

Communication skills

Basic business math skills

Team player

Customer satisfaction commitment

Job description

Company Summary: Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is part of Yum! Brands, Inc., which includes Pizza Hut and KFC. Founded in 1962 by Glen Bell, who brought tacos to the masses in a competitive landscape of hot dog and hamburger stands, Taco Bell now operates nearly 7,000 restaurants in the United States and over 400 in 27 countries outside the U.S. The company aims to expand by 2,000 more restaurants globally within the next decade. Taco Bell is driven by the Live Más energy and passion of its people, focusing on serving people with enthusiasm and innovation.

What is "Live Más"?

"Live Más" is more than a slogan; it's a culture at Taco Bell that emphasizes breakthrough thinking, innovative ideas, and a focus on customer experience. The company celebrates its people’s accomplishments and encourages a fun, energetic environment where employees can thrive while serving great food to customers.

Job Description - About the Job:

Reporting to the Restaurant General Manager, the Shift Leader assists in managing restaurant shifts, ensuring customer satisfaction and profit maximization. The role involves hands-on training, responding to customer needs, and modeling appropriate behaviors within the restaurant environment.

Responsibilities of the Shift Leader Position:

• Maintain fast, accurate service, positive guest relations, and ensure product quality standards are met.
• Promote a safe working environment by modeling safe work behaviors.
• Motivate and train team members.
• Ensure equipment, facility, and grounds maintenance through preventative programs.
• Guarantee food quality and 100% customer satisfaction.
• Execute corporate and local marketing plans effectively.
• Recognize and motivate team members regularly.
• Provide feedback to the team and RGM.

Minimum Requirements: Is This You?

• Must be at least 18 years old.
• Supervisory experience in Quick Service Restaurant or retail environment.
• Excellent attendance and punctuality.
• Basic business math skills.
• Good communication skills, both oral and written.
• Basic computer literacy.
• Enthusiastic and eager to learn.
• Team player with a commitment to customer satisfaction.

Why Taco Bell?

We believe where you work matters. Join us in our mission of feeding people's lives with Más! We connect with our fans through passions like sports, gaming, and music. Our culture fosters creativity, encourages risk-taking, and offers opportunities for growth and skill development. We value authenticity and believe everyone can make a difference.