Shift Leader

Taco Bell; Canton (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join Taco Bell as a Shift Leader, where you'll directly influence customer satisfaction and team performance. In this role, you will manage shifts, train team members, and ensure high-quality service in a fast-paced environment. Taco Bell fosters a culture of growth, creativity, and excellence, making every workday impactful and dynamic.

Qualifications

• Supervisory experience in the Quick Service Restaurant or retail industry.
• Excellent attendance and punctuality.
• Basic computer literacy.

Responsibilities

• Maintain fast, accurate service, product quality standards, and positive guest relations.
• Motivate and train team members effectively.
• Ensure food quality and 100% customer satisfaction.

Skills

Communication

Team Player

Customer Satisfaction

Basic Business Math

Job description

Company Summary: Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is part of Yum! Brands, Inc., which also includes Pizza Hut and KFC. Founded in 1962 by Glen Bell, Taco Bell has grown from a small stand to nearly 7,000 restaurants in the United States and over 400 in 27 countries. The company plans to open 2,000 more restaurants globally within the next decade. Taco Bell is driven by the Live Más energy and passion of its people, emphasizing innovation and a culture of serving people.

What is "Live Más"?

"Live Más" represents Taco Bell's culture of breakthrough thinking, innovation, and customer focus. The company celebrates its people and encourages fun, creativity, and dedication to serving great food and providing excellent customer service.

Job Description - About the Job:

Reporting to the Restaurant General Manager, the Shift Leader assists in managing restaurant shifts in accordance with company policies to ensure customer satisfaction and profit. The Shift Leader performs hands-on work, trains employees, responds to customer needs, and models appropriate behaviors in the restaurant.

Responsibilities of the Shift Leader Position:

1. Maintain fast, accurate service, positive guest relations, and product quality standards.
2. Ensure a safe working environment by modeling and requiring safe work behaviors.
3. Motivate and train team members.
4. Maintain equipment, facility, and grounds using a preventative maintenance program.
5. Ensure food quality and 100% customer satisfaction.
6. Execute corporate and local marketing plans timely and effectively.
7. Promote recognition and motivation efforts within the team.
8. Provide regular feedback to team members and RGM.

Minimum Requirements: Is This You?

• Must be at least 18 years old.
• Supervisory experience in the Quick Service Restaurant or retail industry.
• Excellent attendance and punctuality.
• Basic business math skills.
• Good oral and written communication skills.
• Basic computer literacy.
• Enthusiasm and willingness to learn.
• Team player attitude.
• Commitment to customer satisfaction and a strong work ethic.

Why Taco Bell?

We believe where you work matters. Join us in our mission to feed people's lives with Más! We connect with our fans through passions like sports, gaming, and music. We foster a culture of authenticity that encourages creativity, risk-taking, skill development, and learning, offering opportunities to grow and thrive in a vibrant environment.