Shift Leader

Insomniacookies; Pullman (WA); On-site; USD 24,796 - 25,141; Part time

Benefits offered by this job

Flexible work schedules

Paid vacation and sick time

Excellent training & mentorship

Achievable growth/promotion opportunities

FREE cookies with every shift!

Job summary

Join Insomniacookies as a Shift Leader in Pullman, where you'll lead a dynamic team and ensure exceptional customer service throughout every shift. You'll take charge of operations, motivate your team, and maintain high standards of quality and cleanliness. Offering a starting pay of $18.00/hr and excellent growth opportunities, this role is perfect for those who thrive in a fast-paced, fun environment.

With flexible part-time schedules and benefits like paid vacation, you'll have the chance to build a fulfilling career while enjoying free cookies on every shift!

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership maintaining operations during the shift.
• Prioritize and delegate tasks for baking, cashiering, and cleaning.
• Provide a safe and clean working environment.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sales systems

Communication skills

Time management skills

Leadership

Attention to detail

Job description

As a Shift Leader at our Pullman store located at 902 NE Colorado ST, Pullman WA 99163, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

OUR SWEET SHIFT LEADER PAY & PERKS

• Starting pay of $18.00 - $18.25/hr.
• 1 hour of paid vacation for every 50 hours worked and 1 hour of paid sick time off for every 40 hours worked
• Flexible part‑time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient.
• Detail focused and results‑oriented.
• Ability to lead-by-example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.