Shift Leader

Insomniacookies; Lakewood (OH); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Pay Rate: $16.00/hr

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Employee discount and FREE cookies with every shift

Job summary

Insomniacookies in Lakewood is seeking a dedicated Shift Leader to manage bakery operations and ensure customer satisfaction. You will engage with customers, lead the Cookie Crew, and oversee store operations during your shift.

The ideal candidate should enjoy customer service, have strong leadership skills, and be able to motivate team members. This position offers various perks, including daily pay and employee discounts. Join us for a fun, rewarding work environment!

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Must be 18 years or older to be employed.
• Legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership by maintaining operations during your shift.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sale systems experience

Outstanding communication skills

Time management skills

Leadership skills

Ability to lift up to 40 lbs.

Job description

As a Shift Leader at our Lakewood store located at 18508 Detroit Ave, Lakewood OH 44107, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Pay Rate: $16.00/hr
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed