Shift Leader

Insomnia Cookies; Pullman (WA); On-site; USD 24,796 - 25,141; Part time

Benefits offered by this job

Hourly pay 18-18.25

Paid vacation hours

Paid sick time

Flexible schedules

Training & mentorship

Job stability

Growth opportunities

Free cookies

Team environment

Job summary

Insomnia Cookies in Pullman, WA is seeking a Shift Leader for the 902 NE Colorado St location. You will spearhead nightly operations, drive customer service, oversee baking and cashier tasks, and coach the cookie crew to maintain high standards.

We offer flexible part‑time schedules, strong mentorship, growth opportunities, and a fun team environment with free cookies during shifts. Must be 18+, able to lift 40 lbs, and legally eligible to work in the United States.

Qualifications

• 1+ year of customer service experience.
• Proficiency with Point of Sale systems.
• Excellent communication and people skills.
• Ability to lead by example and motivate others.
• Able to lift up to 40 lbs.

Responsibilities

• Provide exceptional customer service and quality products to guests.
• Support store leadership by maintaining operations during shifts and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning.
• Lead the cookie crew and work alongside them.
• Ensure a safe, clean working environment and proper food handling.
• Manage cash handling and deposits.

Skills

Customer service

POS experience

Communication

Leadership

Team motivation

Lifting ability

Work eligibility

Tools

POS systems

Job description

As a Shift Leader at our Pullman store located at 902 NE Colorado ST, Pullman WA 99163, you are the captain of our bakery day or night. You understand what it takes to own the night by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading insomniac attributes to a productive and fun night for your store.

Benefits

• Starting pay of $18.00 - $18.25/hr.
• 1 hr of paid vacation for every 50 hours worked and 1 hour of paid sick time off for every 40 hours worked
• Flexible part‑time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth / promotion opportunities
• You get to work in a fun, exciting team environment
• Free cookies with every shift

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the cookie crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Desired Skills/Experience

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, and patient.
• Detail focused and results oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.