Shift Leader

Insomnia Cookies; Worcester (MA); On-site; USD 22,041 - 30,307; Part time

Benefits offered by this job

Flexible schedules

Pay-on-Demand

Paid vacation

Sick time off

Mentorship

Pet insurance

Growth opportunities

Team atmosphere

Employee discounts

Free cookies

Job summary

Insomnia Cookies in Worcester, MA is seeking a Shift Leader to captain day or night operations. You will lead the cookie crew, manage shift tasks, and ensure excellent customer service and safe food handling.

The role emphasizes leadership, communication, and the ability to drive production and enjoyment during shifts, with opportunities for growth in a dynamic bakery environment.

Qualifications

• At least 1 year of customer service experience.
• Point of Sale systems experience.
• Excellent communication and time management skills.
• Outgoing and patient demeanor.
• Detail oriented and results driven.
• Ability to lead by example and motivate others.
• Able to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide excellent customer service and quality products to guests in our bakery.
• Support store leadership by maintaining shift operations, communicating information, monitoring production efficiency, and training team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew.
• Collaborate with the Cookie Crew to ensure smooth shift execution.
• Maintain a safe, clean environment and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS systems

Communication

Time management

People skills

Outgoing demeanor

Detail oriented

Lead by example

Lift up to 40 lbs

18+ eligibility

US work eligibility

Job description

Shift Leader

Location: 1Kelley Sq. Worcester MA 01610

As a Shift Leader at our Worcester store, you are the captain of our bakery day or night. You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store.

Responsibilities

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Desired Skills / Experience

• At least 1 year of working experience in a customer service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient demeanor.
• Detail focused and results‑oriented.
• Ability to lead‑by‑example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Perks

• Flexible part‑time work schedules.
• Pay‑on‑Demand (get paid daily for total shift earnings).
• Paid vacation and sick time off.
• Interactive training & mentorship.
• Pet insurance for your furry loved ones.
• Job stability with a rapidly growing and reputable company.
• Achievable growth/promotion opportunities.
• Fun, exciting team environment.
• Employee discount and free cookies with every shift.