Shift Lead

Insomnia Cookies; West Lafayette (IN); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible part-time work schedules

Excellent training & mentorship

Pet insurance

Achievable growth/promotion opportunities

Fun, exciting team environment

FREE cookies with every shift!

Job summary

Insomnia Cookies is hiring a Shift Leader for the Purdue Univ. store located at 602 W Stadium Ave, West Lafayette IN. As a Shift Leader, you will lead the bakery operations, ensuring excellent customer service and managing the Cookie Crew team.

This part-time role offers flexible schedules, training, and fun team environment, including perks like free cookies with every shift. If you're customer-focused and can thrive in a fast-paced atmosphere, apply today!

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Must be 18 years or older to be employed.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership during your shift.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.

Skills

Customer service experience

Point of Sales systems experience

Communication skills

Time management

Leadership

Detail-oriented

Job description

As a Shift Leader at our Purdue Univ. store located at 602 W Stadium Ave, West Lafayette IN 47906, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Some Our Sweet Shift Leader Perks:

• Flexible part‑time work schedules
• Excellent training & mentorship
• Pet insurance for your furry loved ones
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What Will I Do As a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills/Experience:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed