Shift Leader

Insomnia Cookies; Warrensburg (MO); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Flexible hours

Pay on-demand

Paid vacation

Mentorship

Pet insurance

Career growth

Team environment

Free cookies

Employee discount

Job summary

Insomnia Cookies in Warrensburg, MO seeks a part-time Shift Leader to captain daily operations, lead a cookie crew, and ensure top-quality customer service. The role blends baking, sales, and team mentorship within a fun, fast-paced bakery environment.

Ideal candidates bring customer-service experience, POS familiarity, strong communication, and a proactive, energetic approach. You must be 18+ and able to lift up to 40 lbs.

Qualifications

• At least 1 year of working experience in a customer-service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, patient demeanor.
• Detail-focused and results-oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment for our guests and staff and adhere to safe food-handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS experience

Communication

Time management

People skills

Leadership

Tools

Point of Sale (POS) systems

Job description

Overview

Become a Shift Leader at our Warrensburg, MO bakery! As Shift Leader you are the captain of our bakery day or night. You understand what it takes to “Own the Night” (and beyond) by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac contributes to a productive and fun night for our store.

Benefits

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

Responsibilities

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment for our guests and staff and adhere to safe food‑handling practices.
• Manage cash handling and deposits.

Desired Skills / Experience

• At least 1 year of working experience in a customer‑service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, patient demeanor.
• Detail‑focused and results‑oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.