Shift Leader

Cafua Management Company; Providence (RI); On-site; USD 35,000 - 45,000; Full time

Job summary

Cafua Management Company is seeking a Shift Leader for their Dunkin franchise in Providence, RI. The role involves leading a team to deliver exceptional guest service, managing restaurant operations, and ensuring profitability. Candidates should have experience in supervisory roles and a strong commitment to guest satisfaction.

Benefits

Health insurance

401k per company policy

Qualifications

• Fluent in English.
• Experience in restaurant, retail, or supervisory roles.
• Basic computer skills.

Responsibilities

• Lead the team to ensure high guest experience.
• Train and coach new and existing employees.
• Drive sales through product promotions.

Skills

Guest Service

Team Leadership

Problem Solving

Interpersonal Skills

Education

High School diploma or equivalent

Job description

Join to apply for the Shift Leader role at Cafua Management Company, a Dunkin Franchisee

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Job title: Shift Leader

The Shift Leader is responsible for the profitability and overall operation of the restaurant as a complement to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet a high guest experience along with training and coaching new and existing employees.

Guest First Culture

Embracing a guest first culture is not just a strategy; it is how we execute our business. Take personal responsibility to provide the best guest service in the industry by delivering quality products, fast and friendly service, and maintaining a clean restaurant. Quality products are prepared using proper systems and recipes. Friendly service starts with a warm greeting, a smile, and a thank you. A clean restaurant provides the desired atmosphere.

Responsibilities include (but not limited to):

1. Holds the guest as their highest priority and models exceptional guest service.
2. Acknowledges all guests with a friendly smile and responds to needs and special requests.
3. Empowers the team to satisfy guests and resolve problems.
4. Communicates clearly and courteously with guests.
5. Ensures all orders are completed and packaged accurately within Dunkin’ Donuts speed of service standards.
6. Monitors and adjusts products in the back case according to merchandising standards.
7. Serves quality food and beverages to each guest.
8. Educates on the Guest Satisfaction Survey program and ensures receipts are issued with each order.
9. Ensures service speed is maintained during each shift at Drive Thru and Front Counter.
10. Executes team service through effective deployment and communication.
11. Ensures food safety, sanitation, and cleanliness standards are met during shift.
12. Assists with equipment maintenance and calibration.
13. Interacts with guests during travel paths and takes appropriate action.
14. Uses tools like Red Book to track documentation.
15. Guards the safety and security of crew and guests by proactively addressing issues.

Team Environment

1. Supports a respectful team environment.
2. Embraces learning and new challenges enthusiastically.
3. Supports training of new crew members as requested.
4. Recognizes crew efforts and contributions during shifts.
5. Provides consistent coaching to improve team performance.
6. Seeks feedback and responds positively to coaching.

Profitability

1. Drives sales through product promotions and sampling.
2. Provides feedback and suggestions to the Restaurant Manager.
3. Communicates shift goals and results to the team.
4. Ensures proper staffing and deployment to meet standards and goals.
5. Manages cash over/short during shift with accurate counting.
6. Manages food costs by tracking, minimizing waste, and completing inventory.
7. Manages labor costs through delegation and balancing guest focus with tasks.
8. Reports equipment and facility issues.
9. Follows processes and policies during their shift.

Qualifications

1. Fluent in English.
2. Experience in restaurant, retail, or supervisory roles.
3. Basic computer skills.
4. At least 18 years old.
5. Basic writing skills.
6. High School diploma or equivalent.
7. Basic math and financial skills.
8. Open availability to work all shifts.
9. Capable of standing for 6+ hours and lifting up to 30 lbs.

Competencies

Guest Focus

1. Exceeds guest expectations and maintains relationships.
2. Displays urgency and seeks to improve guest satisfaction.
3. Resolves guest concerns following brand recovery processes.

Passion for Results

1. Sets high standards and acts as a role model.
2. Meets or exceeds goals.
3. Understands role in team performance and focuses on priorities.
4. Reads reports to set goals and achieve results.
5. Seeks best practices and applies knowledge effectively.

Problem Solving and Decision Making

1. Identifies and resolves issues.
2. Uses information to make decisions and involves others when needed.
3. Finds root causes and implements solutions.
4. Empowers others to resolve issues.

Interpersonal Relationships & Influence

1. Builds relationships with team and partners.
2. Operates with integrity and respect.
3. Encourages teamwork and collaboration.
4. Leads and negotiates effectively.

Conflict Management

1. Listens actively to understand conflicts.
2. Views conflicts as opportunities for growth.
3. Resolves using facts and policies.
4. Escalates issues appropriately.

Business and Financial Acumen

1. Understands guest needs and competition.
2. Applies expertise to address opportunities.
3. Has knowledge of profit and loss and key financial metrics.
4. Analyzes and communicates performance measures.

What We Offer

Opportunities for internal growth and skill development in a network of over 250 restaurants.

• Health insurance
• 401k per company policy

With over 200 locations across 6 states, Cafua Management Company is a leading private Dunkin Donuts franchise with a People First culture. Note: You are applying to work with a franchisee, not Dunkin' Brands.

Cafua Management Company is an equal opportunity employer and complies with all laws regarding nondiscrimination. We are committed to providing equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or other protected categories.

If you believe you have experienced discrimination or have concerns about compliance, contact HR at [e-mail].