Shift Leader - Restaurant 201031 - 5520 Caseyville Avenue, Washington Park, IL 62204

Church's Chicken in; Hyde Park Township (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is seeking a Shift Leader to oversee operations and ensure exceptional customer service. The ideal candidate will manage team members, enforce safety protocols, and maintain food quality standards. This role offers opportunities for growth in a dynamic environment.

Qualifications

• Must be at least 18 years old.
• Possess a valid Driver's License and proof of insurance.
• Successfully complete the Shift Leader certification program.

Responsibilities

• Monitor and ensure prompt, friendly customer service.
• Assign and oversee tasks carried out by Team Members.
• Ensure compliance with safety and security policies.

Skills

Customer Service

Team Leadership

Food Safety

Cash Handling

Education

High School Diploma or G.E.D.

ServSafe Food Safety Training

Job description

Shift Leader - Restaurant 201031 - 5520 Caseyville Avenue, Washington Park, IL 62204 (Finance)

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve as a restaurant leader, ensuring that Team Members on shift receive proper coaching, training, and development to provide an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

1. Monitor and ensure prompt, friendly, and courteous customer service.
2. Ensure all Church's menu products are prepared and served according to standard procedures.
3. Assign and oversee tasks carried out by Team Members.
4. Assist Team Members in preparing quality products, providing service, and maintaining cleanliness.
5. Demonstrate proper procedures for Team Members to follow.
6. Enforce safety and security policies and procedures.
7. Perform opening and closing duties as required on the Shift Awareness Checklists.
8. Follow proper procedures for the preparation of all menu items.
9. Handle and store food products correctly, including rotation and icing procedures.
10. Maintain professional and ethical leadership behaviors.
11. Ensure on-time attendance of all employees for the shift.
12. Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

1. Must be at least 18 years old.
2. A high school diploma or G.E.D. is highly recommended.
3. ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

1. Complete Weekly Sales Report, Bank deposit slips, Cash and Inventory worksheet, and other shift-related forms, ensuring accuracy.
2. Enter inventory and payroll data into the POS system as required.
3. Ensure nightly POS system polls are completed during close.
4. Adhere to cash handling and security procedures, including sales counts, drawer assignments, POS deletions, over-rings, voids, large bill drops, and cash levels.
5. Possess a valid Driver's License, have access to a vehicle during shifts, and provide proof of insurance.
6. Successfully complete the Shift Leader certification program.

Church's is committed to providing a fun, fast-paced work environment with opportunities for growth. We are an equal opportunity employer, making employment decisions without regard to race, color, religion, sex, national origin, age, disability, or genetic information.