Shift Leader

Poke-House; Pleasanton (CA); On-site; USD 20,664,000 - 34,440,000; Full time

Job summary

Poke House in Pleasanton is hiring for a Team Member/Cashier. Join a fast-paced environment to greet customers, take orders, and process payments with accuracy.

You will restock, maintain cleanliness, and stay informed on menu items while delivering friendly, efficient service to every guest.

Qualifications

• Customer service and a cheerful, friendly attitude are essential.
• Ability to work in a fast-paced environment with changing volumes.
• Follow food safety and health procedures consistently.

Responsibilities

• Greet customers and provide exceptional service.
• Process in-house, online, and delivery orders efficiently; handle payments, receipts, and refunds.
• Restock supplies, maintain cleanliness, and ensure brand standards are met.

Skills

Customer service

Cash handling

Team player

Professional appearance

Adaptability

Clear communication

Tools

POS system

Job description

Join Our Team and Earn Tips Up to $5 per Hour!(In addition to your hourly base pay)

The ideal Poke House candidate will:

• Be a reliable, energetic, and motivated individual
• Have a cheerful, friendly, and enthusiastic attitude and display a positive approach to all assignments
• Love to help and serve customers and possess exceptional customer service skills
• Have the ability to work in a team and maintain positive working relationships with all team members
• Have the ability to maintain a professional appearance at all times
• Be able to adapt to a fast-paced work environment with changing customer volume levels
• Have the ability to speak clearly, listen attentively, and follow instructions
• Have a complete understanding of all Poke House rules and regulations

A typical day at Poke House:

• Greet customers and provide exceptional service.
• Process in-house, online, and delivery orders efficiently.
• Handle transactions, including payments, receipts, and refunds.
• Restock supplies and maintain store cleanliness and organization.
• Work independently and as part of a team with strong time-management skills.
• Stay knowledgeable about the menu and recommend favorites.
• Answer customer inquiries and resolve issues.
• Follow food safety, sanitation, and health procedures.
• Uphold brand standards and comply with local and state regulations.

Core Responsibilities (Team Member/Cashier):

• Customer service, cashier
• Food assembly
• Cleaning, sanitizing