Assistant Manager

Poke House; Mountain View (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Bi-Annual Raises

Flexible Scheduling

401k

Employee Meal Program

Referral Bonuses

Bi-Annual Company Dinners

Promotions from within

Job summary

Poke House in California is seeking a capable Restaurant Manager to lead daily operations, maintain high service standards, and supervise a team. The role emphasizes scheduling, staff training, inventory, and compliance to health and safety requirements.

The ideal candidate will have at least 1 year of restaurant management experience, be 21+, and able to work full-time hours across a rotating schedule, including nights and weekends. Compensation packages are offered with growth potential.

Qualifications

• Restaurant management experience is required.
• Ability to lead a team and manage schedules.
• Open availability including nights, weekends, and holidays.

Responsibilities

• Ability to handle conflict
• Work a rotating schedule as needed
• Cover shifts due to call-offs
• Remain calm under pressure
• Make and publish schedules weekly
• Send weekly reports to Regional Manager
• Oversee employee training and termination when needed
• Enforce sanitary practices and cleanliness
• Ensure compliance with laws and policies
• Conduct product quality checks
• Maintain professional restaurant image
• Assist with vendor and inventory ordering
• Ensure a positive guest experience
• Assist with quarterly performance evaluations
• Announce operational changes
• Conduct monthly store meetings

Skills

Customer service

Team leadership

Conflict resolution

Communication

Professional appearance

Adaptability

Attention to detail

Policy compliance

Education

Serv Safe certification

Job description

The ideal Poke House candidate will:

• Be a reliable, energetic, and motivated individual
• Have a cheerful, friendly, and enthusiastic attitude and display a positive approach to all assignments
• Love to help and serve customers and possess exceptional customer service skills
• Have the ability to lead a team and maintain positive working relationships with all team members
• Have the ability to maintain a professional appearance at all times
• Be able to adapt to a fast-paced work environment with changing customer volume levels
• Have the ability to speak clearly, listen attentively, and follow instructions
• Have a complete understanding of all Poke House rules and regulations

Expectations & Responsibilities:

1. Ability to handle conflict
2. Ability to work a rotating schedule as needed
3. Ability to cover shifts due to call-offs
4. Ability to remain calm under pressure and stressful situations
5. Make and publish schedules every week
6. Conduct and send Weekly Reports to the Regional Manager regarding sales, labor, and progress of the store
7. Oversee employee training, and, when necessary, termination of employees with the guidance of the Regional Manager.
8. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
9. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
10. Conduct product quality checks by taste testing and inspecting food to ensure the quality of food is consistent and up to standards
11. Maintain a professional restaurant image such as proper staff presentation and appearance standards.
12. Assist in vendor and inventory ordering of products.
13. Ensure a positive guest experience.
14. Assist Store Manager with completing employee quarterly performance evaluations
15. Announce operational and procedural changes
16. Assist Store Manager in conducting monthly store meetings

Requirements:

• At least 1 year of restaurant management experience(References will be requested)
• At least 21 years of age (Assistant Manager)
• Commit to working at least 5 days a week | Full Time (80 hours per pay period) + overtime if needed
• Be able to communicate in the primary language(s) of the work location
• Manager Serv Safe certification paid for by Poke House(Within 90 days of employment)
• Open and flexible availability (variable hours/days, including nights, weekends, and holidays, as needed)
• Physical requirements: Long periods of standing, walking, and lifting (up to 50 lbs)

Poke House Perks:

• Competitive Compensation
• Bi-Annual Raises
• Flexible Scheduling
• 401k
• Employee Meal Program
• Referral Bonuses
• Bi-Annual Company Dinners
• We promote from within | All Corporate employees were promoted from in-store positions!

Job Type: Full-time

At Poke House, our mission is to capture California's adventurous spirit in our tasty, modern poke while supporting local small businesses and preserving the environment. We work hard to craft each delicious poke bowl and ensure that the quality of our ingredients are always top grade. Our sushi-grade fish is delivered daily, and our fruits and vegetables are locally sourced, prepared fresh every day, and organic when possible. From construction to consumption, we are committed to being environmentally conscious.