Shift Leader

The Escape Game; Panama City Beach (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Full-time benefits

Job summary

The Escape Game is opening a brand-new location at Pier Park Center in Florida. This launch-team role involves an accelerated training plan to become a Game Guide, Guest Experience Specialist, and Team Leader within 1-2 weeks, with full sign-off within 30 days.

Shifts are up to 30-35 hours per week, primarily nights, weekends, and holidays. You will welcome guests, coordinate game start times, maintain lobby energy, handle basic operations, and support the team toward a five-star guest

Qualifications

• Excellent interpersonal and communication skills.
• Ability to handle physical activity and lift up to 40 lbs.
• Flexibility to work nights, weekends, and holidays.
• 1-2 years of experience in guest-facing roles preferred.
• Strong teamwork and responsiveness to feedback.

Responsibilities

• Provide guest experience by creating a five-star impression and guiding guests.
• Open and close the building and coordinate game start times.
• Coordinate cash and inventory systems and complete required reports.
• Maintain lobby cleanliness and assist with minor game maintenance.
• Support shift operations and team coaching to uphold standards.

Skills

Guest-facing

Hospitality

Teamwork

Communication

Decision-making

Customer service

Tools

Basic computer skills

Job description

This is a brand new location in Pier Park Center! The store is not currently open and is expected to open in early June 2026. This role on our launch team involves an accelerated training plan with the expectation to train as a Game Guide, Guest Experience Specialist, and Team Leader for 1-2 weeks and be signed off on both roles within 30 days.Copy and paste the following link to review the full job descriptions, or check out the highlights below!

Hours Available: Up to 30-35 hours per week

Employment Type: Non-Exempt, Hourly

Schedule: Primarily nights, weekends, and holidays.

Some benefits are only available for full time team members.

THE ROLE

Team Leaders at The Escape Game are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

As a GES, you’ll make our lobby feel fun, upbeat, and inviting for guests of all ages. You are the bookends of each guest’s experience – their first and last impression of The Escape Game. In our immersive escape rooms, players work together to complete a mission (and escape a themed room) before time runs out.

WHO WILL ENJOY THIS ROLE

This is a guest-facing, hospitality-focused role for people who:

• Genuinely love serving guests of all ages and are energized by making someone else’s day better
• Thrive in fast-paced, team-oriented environments
• Humbly receive and apply constructive feedback
• Are looking for growth opportunities

WHAT YOU’LL DO

Guest Experience

• Positively influence & communicate with a team of 3-15
• Promote a positive, professional atmosphere
• Uphold TEG standards by redirecting and encouraging team members with “Continuous, Gracious Pressure,” TEG’s form of team coaching
• Resolve service failures immediately and graciously
• Ensure each guest has a five-star experience and leaves happy

Shift Operations & Team Support

• Open and close the building
• Coordinate game start times and team member breaks
• Facilitate cash and inventory systems
• Address minor game maintenance
• Clean our lobby and facility
• Complete necessary reports

GROWTH & CAREER PROGRESSION

We promote based on team performance, availability and commitment. Team members who excel in these areas can grow very quickly and may be eligible for advancement into leadership and management roles. Team members can grow into an Assistant Manager in Training role as quickly as 3-6 months from your hire date. Further growth can lead to a GM role either in your current store or relocating to a new city as TEG opens new stores across the country!

REQUIREMENTS

• Flexible availability. This role often works nights, weekends, and/or holidays.
• Ability to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Exceptional listening and communication skills when speaking with our guests.
• Quick and effective decision-making abilities.
• Excellent interpersonal skills and emotional intelligence.
• Basic computer & technology skills.
• Alignment with TEG’s Uniform Standards.
• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.