Guest Experience Specialist

The Escape Game; Panama City Beach (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

The Escape Game is opening a new location in Pier Park Center. The role of Guest Experience Specialist is part of the launch team, focusing on hospitality excellence and guest satisfaction. You will help create a fun, welcoming lobby and support reservations while promoting our games.

The position is non-exempt, hourly, with schedules leaning toward nights, weekends, and holidays. Growth opportunities exist as the store opens and expands.

Qualifications

• Customer-facing hospitality role required.
• Ability to work nights, weekends, and holidays.
• Excellent listening and speaking skills.

Responsibilities

• Greet guests and anticipate needs to deliver five-star service.
• Promote games and brand and drive reservations.
• Maintain lobby ambiance and cleanliness, ensuring a welcoming environment.
• Resolve guest issues promptly and graciously to recover satisfaction.

Skills

Guest service mindset

Team collaboration

Excellent communication

Quick decision-making

Job description

This is a brand new location in Pier Park Center! The store is not currently open and is expected to open in early June 2026. This role on our launch team involves an accelerated training plan with the expectation to train as a Game Guide and Guest Experience Specialist for 1-2 weeks and be signed off on both roles within 30 days.Copy and paste the following link to review the full job descriptions, or check out the highlights below!

Hours Available:Up to 30-35 hours per week

Employment Type: Non-Exempt, Hourly

Schedule: Primarily nights, weekends, and holidays.

Some benefits are only available for full time team members.

THE ROLE

Guest Experience Specialists at The Escape Game are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

As a GES, you’ll make our lobby feel fun, upbeat, and inviting for guests of all ages. You are the bookends of each guest’s experience – their first and last impression of The Escape Game. In our immersive escape rooms, players work together to complete a mission (and escape a themed room) before time runs out.

WHO WILL ENJOY THIS ROLE

This is a guest-facing, hospitality-focused role for people who:

• Genuinely love serving guests of all ages and are energized by making someone else’s day better
• Thrive in fast-paced, team-oriented environments
• Humbly receive and apply constructive feedback
• Are looking for growth opportunities

WHAT YOU’LL DO

Guest Experience

• Maintain open and welcoming body language
• Ask open-ended questions to encourage fun, friendly conversation with guests
• Enthusiastically promote our games and brand
• Deliver warm hospitality and service over the phone
• Resolve service failures immediately and graciously
• Ensure each guest has a five-star experience and leaves happy

Shift Operations & Team Support

• Coordinate game start times with back-of-house
• Drive walk-in guest traffic and book reservations
• Clean our lobby and facility
• Complete necessary reports

GROWTH & CAREER PROGRESSION

We promote based on team performance, availability and commitment. Team members who excel in these areas can grow very quickly and may be eligible for advancement into leadership and management roles. Team members can grow into an Assistant Manager in Training role as quickly as 3-6 months from your hire date. Further growth can lead to a GM role either in your current store or relocating to a new city as TEG opens new stores across the country!

REQUIREMENTS

• Flexible availability. This role often works nights, weekends, and/or holidays.
• Ability to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Exceptional listening and communication skills when speaking with our guests.
• Quick and effective decision‑making abilities.