Game Guide

The Escape Game; Panama City Beach (FL); On-site; USD 17,000 - 21,000; Part time

Job summary

The Escape Game in Panama City Beach, FL is opening a brand-new location and hiring Game Guides who will greet guests, explain games, and ensure every guest leaves with a five-star experience.

You’ll work primarily nights, weekends, and holidays, with duties including guiding groups, resetting rooms, operating game software and HMIs, and keeping the facility clean. Growth opportunities toward leadership roles are available.

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Ability to perform physical activity (deep cleaning, lifting 30-40 lbs).
• Excellent communication with guests.
• Quick and effective decision-making.

Responsibilities

• Guide guests through escape rooms and explain the experience.
• Deliver upbeat introductions and a recap at the end of the experience.
• Use game software to monitor games and reset components as needed.
• Maintain cleanliness and safety of games and facility.
• Complete necessary reports and stay on schedule for assigned games.

Skills

Guest service

Team player

Communication

Decision making

Tools

Game Guide software

HMI (Human-Machine Interface)

Job description

This is a brand new location in Pier Park Center! The store is not currently open and is expected to open in early June 2026. Copy and paste the following link to review the full job description, or check out the highlights below!

Hours Available:Up to 30-35 hours per week

Employment Type: Non-Exempt, Hourly

Schedule: Primarily nights, weekends, and holidays.

Some benefits are only available for full time team members.

THE ROLE

Game Guides at The Escape Game are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

As a Game Guide, you’ll lead guests through our immersive escape rooms, where players work together to complete a mission (and escape a themed room) before time runs out.

WHO WILL ENJOY THIS ROLE

This is a guest-facing, hospitality-focused role for people who:

• Genuinely love serving guests of all ages and are energized by making someone else’s day better
• Thrive in fast-paced, team-oriented environments
• Humbly receive and apply constructive feedback
• Are looking for growth opportunities

WHAT YOU’LL DO

Guest Experience

• Ask open-ended questions to encourage fun, friendly conversation among groups of 2-12 guests
• Deliver upbeat, conversational introductions
• Deliver an engaging recap of the experience in the outro
• Resolve service failures immediately and graciously
• Ensure each guest has a five-star experience and leaves happy

Shift Operations & Team Support

• Use Game Guide software to monitor games and assist guests
• Use HMI (Human-Machine Interface) to operate our games
• Ensure game components function properly
• Use setup sheets to accurately reset games
• Clean our games and facility
• Exemplify excellent time management to stay on schedule for the games assigned to you
• Complete necessary reports

GROWTH & CAREER PROGRESSION

We promote based on team performance, availability and commitment. Team members who excel in these areas can grow very quickly and may be eligible for advancement into leadership and management roles. Team members can grow into an Assistant Manager in Training role as quickly as 3-6 months from your hire date. Further growth can lead to a GM role either in your current store or relocating to a new city as TEG opens new stores across the country!

REQUIREMENTS

• Flexible availability. This role often works nights, weekends, and/or holidays.
• Ability to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to use small tools and strong magnets when resetting our games.
• Ability to quickly reset numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.
• Quick and effective decision-making abilities.