Shift Leader

Chick-fil-A; Northville (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free employee meal while working

Flexible scheduling

Sunday closures

Learning from experienced Operators

Growth and development opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Shift Leader to support daily restaurant operations and coach team members in a fast-paced, guest-focused environment.

The role emphasizes leading by example, opening/closing shifts, and maintaining high standards of service while upholding Chick-fil-A culture and core values.

Qualifications

• Customer-focused attitude with strong communication and interpersonal skills.
• Ability to thrive in a fast-paced restaurant environment.
• Willingness to train and coach new hires and lead a team.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Provide immediate and respectful responses to guests' needs.
• Assist in training of new hires and lead shifts as a role model.

Skills

Smile

Eye contact

Enthusiastic communication

Guest connection

Reliable transportation

Fast-paced environment

People skills

Customer service

Team member coaching

Team ownership

Physical stamina

Prior lead experience preferred

Job description

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• Free employee meal while working
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Shift Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Willing and able to work in a physically demanding role (including being able to lift up to 50lbs, work on feet for several hours, able to work outdoors in drive-thru)
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.