Shift Leader

Chick-fil-A; Lake Oswego (OR); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Closed on Sundays

Learning from Operators

Growth and development

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A Lake Oswego is seeking a Shift Leader who embodies our core values and serves with a servant’s heart. You will support senior leadership, coach team members, and help run daily operations in a fast-paced environment.

Open to both full-time and part-time candidates, this role focuses on task completion, guest service excellence, and leading by example while fostering a positive, team-oriented culture.

Qualifications

• Friendly, approachable demeanor and a smile at all times.
• Ability to create and maintain eye contact with guests and team members.
• Excellent verbal communication and enthusiastic interpersonal skills.
• Strong commitment to superior customer service and team support.

Responsibilities

• Participate in day-to-day operations in a high-volume, fast-paced restaurant.
• Respond promptly and respectfully to guests' needs.
• Assist in training new hires and lead by example on shift.
• Be a positive, encouraging team player and voice for the team.
• Open and/or close, lead shifts, and act as a key holder.
• Count drawers and finalize the day with accuracy.
• Maintain clear written and spoken communication.

Skills

Smile

Eye contact

Speak enthusiastically

Communication

Customer service

Team player

Job description

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.