Team Leader (Shift Leader)

Workstream; Lloyd's Corners (NY); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Flexible scheduling

Closed Sundays

Scholarship opportunities

Competitive pay

Learning from Leaders

Job summary

Chick-fil-A in New York is seeking a Team Leader who demonstrates our values and the Chick-fil-A culture. You will support senior leadership in daily operations, coach team members, and ensure a high standard of service.

The role emphasizes leadership by example and upholding our Recipe for Service, while promoting teamwork in a fast-paced environment. You may work full-time or part-time, with benefits that support growth, scheduling flexibility, and ongoing development opportunities.

Qualifications

• Smile and greet guests with warmth and approachability.
• Maintain eye contact to build rapport and trust.
• Deliver superior customer service to every guest, consistently.

Responsibilities

• Participate in day-to-day restaurant operations in a high-volume setting.
• Respond promptly and respectfully to guest needs.
• Assist in training new hires and set a positive shift tone.

Skills

Smile

Eye Contact

Customer Service

Team Leadership

Fast-paced Environment

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, run breaks, key holder
• Count drawers and finalize day (FOH)
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak EnthusiasticallyMake Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.