Shift Leader

Insomnia Cookies; New Haven (CT); On-site; USD 17,900 - 25,494; Full time

Benefits offered by this job

Paid vacation

Sick time off

Pet insurance

Job stability

Promotion opportunities

Fun team environment

Pay on demand

Job summary

Join a dynamic and rapidly growing company as a Shift Leader in New Haven! You'll lead a fun team, ensuring exceptional customer service and maintaining operational excellence. With opportunities for growth and a supportive work environment, this role is perfect for those who thrive in a fast-paced setting. Enjoy perks like paid vacation, pet insurance, and daily pay options. If you have a passion for leadership and a knack for customer service, this is the opportunity for you!

Qualifications

• 1+ year experience in customer service roles.
• Ability to lead and motivate team members effectively.

Responsibilities

• Provide exceptional customer service and quality products.
• Support store leadership and maintain operations during shifts.
• Ensure a safe and clean working environment.

Skills

Customer Service

Point of Sales Systems

Communication Skills

Time Management

Leadership

Detail Oriented

Job description

As aShift Leader at our New Haven store located at240 College St, New Haven CT 06510, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

* Pay Rate: Up to$15.75/hr

* Pay on Demand (why wait until the end of the week...get paid your earned wages at the end of the day!)

* Paid vacation and sick time off

* Pet insurance for your furry loved ones

* Job stability with a rapidly growing and reputable company

* Achievable growth/promotion opportunities

* You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

* Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

* Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

* Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

* Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

* At least 1 year of working experience in a customer service focused role

* Point of Sales systems experience

* Outstanding communication, time management, and people skills

* Detail focused and results-oriented

* Ability to lead-by-example and motivate others

* Ability to lift up to 40 lbs.

* Legally eligible to work in the United States

* Must be 18 years or older to be employed

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