Shift Leader

Firehouse Subs - Franchise; Milton (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the food service sector seeks a dynamic Shift Leader to join their vibrant team. This role is pivotal in ensuring exceptional customer experiences and maintaining high service standards. As a Shift Leader, you will assist in managing daily operations, fostering teamwork, and executing quality service while upholding the company's mission. With a focus on customer satisfaction and operational excellence, this position offers a supportive environment where you can thrive. If you are passionate about delivering great service and leading a team, this is the perfect opportunity for you!

Benefits

Free meal during working hours

Competitive wage

Bonus program

Comfortable work environment

Flexible hours

No late night closing

Uniforms provided

Training provided

Performance review after 90 days

Qualifications

• Strong customer service skills and ability to foster teamwork.
• Experience in food preparation and cash handling is essential.

Responsibilities

• Ensure exceptional customer service and store operations.
• Lead the team to meet service and cleanliness standards.

Skills

Customer service

Teamwork

Food preparation

Cash handling

Microsoft software

Tools

Cash register

Job description

Firehouse Subs is not your ordinary sub shop. We were founded by real firefighters, and our store is full of hard-working, fun-loving people with a genuine drive for success.

We are looking for the next ROCK STAR to join our family at Firehouse Subs Restaurant! Full-time and Part-time positions are available. Shift Leaders must understand the importance of the customer experience and understand that they are the “Face” of Firehouse Sub’s.

This job contributes to Firehouse Sub's success by assisting the General Manager in executing store operations during scheduled shifts. This job requires the ability to deploy team members and delegate tasks to complete daily systems and procedures with 100% integrity.

Essential Functions

1. Responsible for customer product and service standards
2. Foster an environment of teamwork
3. Responsible for delivering an exceptional customer and store experience
4. Greet and thank every customer with a smile and eye contact
5. Execute quality store operations
6. Clean store, small wares, merchandise and physical plant as necessary
7. Must be able to operate food preparation machinery
8. Must be able to operate cash register and handle cash transactions while adhering to all cash handling policies.
9. Ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures.
10. Ensures the profitability of the business by operating shifts within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth.
11. Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs “culture” and mission and vision statements.
12. Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
13. Able to work on their feet for up to 10 hours at a time.

Benefits

1. Free meal during working hours
2. Competitive wage
3. Bonus program
4. Comfortable work environment (no grills or fryers)
5. Flexible hours
6. No late night closing
7. Uniforms provided
8. Training provided
9. Performance review after first 90 days with potential for merit increase

Requirements

1. Computer skills including some Microsoft software and register skills
2. Ability to stand, bend, reach and scoop throughout assigned shift
3. Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F.
4. Able to lift up to 50 lbs.

Compensation: $11.00 - $14.00 per hour