Shift Leader

Se Swim School Management; Marietta (GA); On-site; USD 32,000 - 43,000; Full time

Job summary

Big Blue Swim School is seeking a Shift Leader at the Sandy Plains location in Marietta, GA. The role combines operational support, customer service, aquatics oversight, and hands-on facility duties in a dynamic environment.

You will work with instructors, deck staff, and front desk teams, leading safety and service standards while stepping into instructional or front desk tasks as needed. Prior leadership experience and flexiblity to work evenings/weekends are preferred.

Qualifications

• Strong communication and customer service skills.
• Ability to lead and motivate teams in a fast-paced setting.
• Flexible schedule including evenings and weekends.
• Willingness to obtain lifeguard certification if needed.
• Completion of Big Blue Swim School training programs.

Responsibilities

• Assist managers in daily shift operations for instructors, deck support, and front desk teams.
• Lead pre-shift meetings and reinforce safety, teaching standards, and customer service expectations.
• Step into swim instruction, deck support, or front desk tasks as needed.
• Monitor pool deck safety, swimmer evaluations, lesson flow, and facility readiness.
• Perform opening/closing procedures, water testing, and operational documentation.
• Ensure the facility remains clean, organized, and guest-ready.
• Support a positive experience for families and swimmers and maintain operational flow.
• Respond to emergencies and uphold safety and standards.
• Ensure staff are where they need to be and support daily facility operation.

Skills

Communication

Customer service

Team motivation

Multitasking

Calm under pressure

Attendance reliability

Lifeguard certification

Education

Lifeguard certification

Job description

Job Details

Job Location: Big Blue Swim School Sandy Plains - Marietta, GA 30066

Shift Leader Sandy Plains, GA | Full-Time / Part-Time Leadership Role

Reporting Structure: This position will report directly to the Assistant Manager and the General Manager.

About the Role

The Shift Leader supports daily swim school operations by assisting management, maintaining safety and service standards, and helping create a positive experience for families and team members. This role combines operational support, customer service, aquatics oversight, and hands-on facility support in a fast-paced environment.

What You’ll Do

• Assist managers in daily shift operations for instructors, deck support, and front desk teams
• Conduct pre-shift meetings and help reinforce safety, teaching standards, professionalism, and customer service expectations
• Step into swim instruction, deck support, or front desk responsibilities when operationally needed
• Monitor pool deck safety, swimmer evaluations, lesson flow, and facility readiness
• Perform opening/closing procedures, water testing, chemical checks, and operational documentation
• Ensure the facility remains clean, organized, and guest-ready
• Support a positive experience for families and swimmers by helping maintain operational flow and consistency
• Respond appropriately to emergencies and uphold all safety and operational standards
• Ensure staff are where they need to be and support the overall daily experience within the facility

Qualifications Required

• Strong communication, professionalism, and customer service skills
• Ability to support and motivate teams in a fast-paced environment
• Ability to multitask, problem-solve, and remain calm under pressure
• Dependable attendance with flexibility to work evenings and weekends
• Reliable transportation
• Lifeguard Certification or willingness to obtain within required timeframe
• Ability to complete all required Big Blue Swim School training programs

Preferred Experience

• Previous leadership or supervisory experience
• Aquatics, swim lesson, childcare, hospitality, or customer service experience
• Swim instructor experience or certification
• Experience supporting team operations in a fast-paced environment

Why Join Big Blue?

• Leadership growth opportunities within aquatics management
• Positive, team-focused culture
• Opportunity to make a meaningful impact through water safety and confidence-building
• Fast-paced environment with strong team support and development opportunities